Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Davis

Tiffany Davis

Charlotte,NC

Summary

Veteran Program manager bringing 15 years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker.

Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience

Work History

Department Manager

McDonald's
Charlotte, NC
12.2010 - 06.2023
  • Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Participated actively in strategic planning sessions with top executives from different divisions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Organized quarterly meetings with senior management to review departmental goals and objectives.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Provided technical support as needed when troubleshooting issues related to equipment or software.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Completed day-to-day duties accurately and efficiently.
  • Answered 100 calls per shift to assist with customer questions and concerns.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Customer Service Representative

Iqor
Charlotte, NC
01.2008 - 11.2010
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Strengthened customer retention by offering discount options.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Made outbound calls to obtain account information.
  • Increased customer satisfaction ratings 65% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Consulted with customers to resolve service and billing issues.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Education

High School Diploma -

South Mecklenburg High School
Charlotte, NC
06.2005

Skills

  • Staff Management
  • Resource Coordination
  • Database Management
  • Logistics Planning
  • Customer Service
  • Team Supervision
  • Employee Scheduling
  • Problem-Solving
  • Coaching and Mentoring
  • Department Leadership
  • Motivational Leadership
  • Flexible Schedule
  • Sales Expertise
  • POS Software

Timeline

Department Manager

McDonald's
12.2010 - 06.2023

Customer Service Representative

Iqor
01.2008 - 11.2010

High School Diploma -

South Mecklenburg High School

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Tiffany Davis