Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Davis

Conway,AR

Summary

Manager dedicated to inspiring shared vision and empowering teams. Develops professional rapport, effectively leads teams, and positively influences diverse groups. In-depth knowledge of sound business solutions paired with first-rate influencing skills to meet and exceed goals. Committed to increasing sales and providing superior customer service. Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Residential Care Shift Manager

Conway Human Development Center
Conway, AR
11.2022 - Current
  • Resolved conflicts between employees or customers in a professional manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Responded quickly and effectively to emergency situations as they arose.
  • Managed disciplinary actions when appropriate according to facility policy.
  • Interacted with patients, families, physicians, nurses, social workers, therapists as needed.

ABA Therapist

Hopebridge Autism Therapy Center
Little Rock, AR
03.2022 - 11.2022
  • Provided support for individuals transitioning into new settings such as school or home environments.
  • Adapted instruction materials according to individual student needs or preferences.
  • Assisted clients in developing social skills such as turn taking, conversation maintenance, initiating interactions with peers.
  • Analyzed data collected during interventions to determine effectiveness of treatments and interventions used.
  • Implemented a variety of teaching strategies including discrete trial training, natural environment teaching and verbal behavior analysis.
  • Utilized positive reinforcement methods to increase desired behaviors while decreasing challenging behaviors.
  • Created visual supports such as schedules or choice boards for clients who may benefit from them.
  • Developed and implemented ABA treatment plans based on assessment data and behavioral goals.
  • Provided individualized behavior therapy services to children with autism spectrum disorders.
  • Facilitated play activities that encourage developmentally appropriate motor skills while helping children learn new concepts.
  • Maintained detailed records of each session including notes about client's progress or lack thereof.

Sales Floor Supervisor

Burlington
North Little Rock, AR
10.2021 - 03.2022
  • Created weekly work schedules for staff members based on forecasted needs from customers.
  • Assisted Store Manager in developing promotional campaigns that would drive increased foot traffic into the store.
  • Conducted regular reviews of the store's pricing structure to ensure competitive prices were being offered in comparison with other stores in the area.
  • Contributed ideas during team meetings for improving overall customer experience on the sales floor.
  • Implemented new processes or procedures as needed to ensure smooth operation of the sales floor environment.
  • Analyzed store performance metrics such as average transaction size and total number of transactions per hour for identifying areas requiring improvement or corrective action.
  • Supervised and monitored the daily operations of a sales floor, ensuring employees adhered to company policies and procedures.
  • Oversaw all cash handling activities such as counting money at opening and closing shifts, reconciling registers at end-of-day shift changes.
  • Ensured customer satisfaction by providing friendly and knowledgeable assistance with product selection, purchase decisions, returns, and exchanges.
  • Ensured compliance with company policies and safety regulations at all times.
  • Trained new employees on cash register usage, merchandising techniques, customer service standards, safety protocols.
  • Resolved customer complaints in a timely manner while maintaining professionalism and excellent customer service skills.
  • Assisted with training, development and mentoring of sales employees.

Store Manager

Family Dollar
Conway, AR
10.2020 - 10.2021
  • Scheduled employees and delegated assignments to meet coverage needs and maintain store standards
  • Set clear performance expectations for employees and implemented improvement plans to help each reach targets
  • Encouraged team-oriented culture with common sales, service, and productivity goals
  • Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers
  • Defined clear vision for store to guide operations and continuously develop business with higher profits, more satisfied customers, and greater market share
  • Advanced store sales position, restructuring departments and modeling customer service techniques to employees
  • Evaluated store associates regularly to spot and develop new leadership talent
  • Monitored team safety and protected employees from harm with strict requirements over equipment use, chemicals handling, and other areas of concern
  • Taught employees how to connect with customers, build trust, and independently handle routine concerns
  • Held team accountable to policies and procedures with regular monitoring and worked diligently to bring lagging employees up to standards
  • Implemented strong loss prevention strategies to effectively reduce shrinkage through better theft controls
  • Reversed poor performing store by revising systems, processes, training programs, and personnel
  • Met regularly with department leaders to update policies and improve team performance.

Medical Technician

Best Care Adult Living Facility
St. Petersburg, FL
06.2020 - 09.2020
  • Evaluated, dressed and immobilized wounds on patients in field
  • Protected patients and employees by adhering to infection-control policies and protocols and following policy for disposing of, labeling, and handling biohazardous materials
  • Aided with one-person transfers, walking, climbing, or descending stairs
  • Administered medication to patients at specific dosing and times
  • Assisted residents with meals to meet individual needs and desires regarding changes in appetites and physical abilities to eat and drink
  • Organized and straightened resident rooms through light housekeeping such as making beds, emptying trash, and washing dishes
  • Responded to resident calls to rapidly resolve issues and emergency situations
  • Checked on residents regularly and reported findings or actions taken
  • Gathered resident laundry, transported to laundry facility, and returned clean items to residents
  • Communicated with residents and maintained positive relationship to boost emotional health
  • Supported the social and emotional needs of patients by providing caring companionship
  • Maintained confidentiality concerning treatment and personal information
  • Monitored intake of food and medication and alerted staff to deterioration in patient conditions
  • Responded appropriately to symptoms and behavior
  • Transported patients by wheelchair or rolling bed between care and examination rooms.

Resident Assistant

Conway Human Development Center
Conway, AR
12.2017 - 03.2020
  • Tracked residents' conditions and reported concerns to designated charge person for attention
  • Supported residents emotionally, socially, and intellectually with caring assistance
  • Checked on residents' personal wellbeing, including cleanliness and need for personal assistance
  • Helped residents dress and undress at different times
  • Supervised and assisted with residents' personal hygiene routines
  • Assisted residents with meals and snack times to maintain adequate nutrition
  • Participated in socialization program coordination and assisted patients personally in social events
  • Responded to emergency situations with first aid, bringing in qualified first responders for advanced issues
  • Chaperoned social functions to keep students in line with the college's policies, including appropriate noise levels and the ban on alcohol use.

Shift Leader

Timber Ridge Neurology Ranch
Benton, AR
04.2016 - 10.2017
  • Prepared reports detailing shift activities to keep management looped in on shift operations
  • Guided staff in absence of direct supervisors
  • Managed operations during shift, with total awareness of activities of employees and customers
  • Delegated tasks, communicated expectations, and directed others' work to improve performance
  • Motivated team to deliver quality service while promoting energetic and collaborative environment
  • Observed individuals to effectively anticipate, prevent, or de-escalate destructive, aggressive, and violent behavior
  • Prevented trigger events by discerning and avoiding stressors for monitored patients
  • Helped patients with activities of daily living requirements, including feeding, bathing, dressing, and ambulating
  • Documented patients' belonging at admission and discharge and coordinated collection, storage, and return of items
  • Used therapeutic communication skills to avoid power struggles, remain calm, and effectively handle crisis situations
  • Worked with nursing team members and clinical staff to set and maintain appropriate limits on patients' behaviors
  • Participated in holding group behavioral health sessions, maintaining orderly and constructive therapeutic events
  • Delivered first-rate care to mentally ill, emotionally disturbed and developmentally disabled patients
  • Monitored patients to quickly identify issues with their physical or emotional wellbeing
  • Worked with doctors, psychologists and rehabilitation therapists to help patients return to their communities
  • Used both verbal and physical techniques to restrain suicidal and violent patients
  • Observed and documented the behaviors and conditions of the patients under care.

Education

Bachelor of Science - Medical Assistant

Penn Foster
12.2022

Skills

  • Process improvements
  • Loss prevention
  • Partnership building
  • Staff management
  • Store operations oversight
  • Customer service management
  • Advertising and marketing
  • Inventory control
  • Employee training
  • Budgeting and cost control
  • Performance evaluations
  • Strategize business plans
  • Employee relations
  • Strategic planning
  • Cosmetology
  • Customer service
  • Human resources
  • Staff hiring
  • Time management
  • Team building and leadership
  • Employee training and development
  • Improve performance
  • Manage operations
  • Staff Motivation
  • Sales Strategies
  • Schedule Management
  • Handling Customer Complaints
  • Opening and closing procedures
  • Flexible Schedule
  • Cash Handling
  • Shift checklists
  • Continuous Improvement

Certification

  • CPR Certification
  • First Aid Certification
  • Registered Behavior Technician

Timeline

Residential Care Shift Manager

Conway Human Development Center
11.2022 - Current

ABA Therapist

Hopebridge Autism Therapy Center
03.2022 - 11.2022

Sales Floor Supervisor

Burlington
10.2021 - 03.2022

Store Manager

Family Dollar
10.2020 - 10.2021

Medical Technician

Best Care Adult Living Facility
06.2020 - 09.2020

Resident Assistant

Conway Human Development Center
12.2017 - 03.2020

Shift Leader

Timber Ridge Neurology Ranch
04.2016 - 10.2017

Bachelor of Science - Medical Assistant

Penn Foster

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Tiffany Davis