Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Tiffany C Davis

Kirksville,MO

Summary

Experienced telecommunications professional with expertise in system operations and customer relations. Skilled in improving operational efficiency and implementing best practices. Adept at managing cross-functional teams to enhance workflow and customer satisfaction.

Overview

31
31
years of professional experience

Work History

Sr Engr -Spec Sys Ops

Verizon Inc
01.1994 - 06.2024
  • Monitored service delivery, identified areas for improvement, and implemented necessary changes to ensure customer satisfaction
  • Created and maintained key performance indicators to track operational efficiency and effectiveness
  • Managed daily operations including scheduling, resource allocation, inventory management, and customer relations
  • Collaborated with cross-functional teams to develop innovative solutions that improve operational flow and reduce errors or inefficiencies
  • Provided technical support for customers by troubleshooting system issues and resolving complaints in a timely manner
  • Performed root cause analysis on any issues that arose during production or service delivery processes; developed action plans to address problems quickly
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements

Clerk

Manpower Temporary Agency
01.1993 - 01.1994
  • Compiled customer information into organized databases for easy access
  • Performed data entry tasks to update customer accounts records
  • Delivered high-quality customer service through deep commitment to knowledge and performance
  • Supported office clerical functions using word processing and other software, email and office machines
  • Answered multi-line telephone system and routed calls to appropriate personnel
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise

Education

Some College - Telecommunications Studies

Columbia College

Skills

  • System operations management
  • Customer service excellence
  • Technical troubleshooting
  • Cross-functional collaboration
  • Process improvement

Additional Information

Oversaw service delivery to ensure customer satisfaction., Developed and maintained key performance indicators for operational efficiency., Led daily operations with a focus on resource allocation and scheduling., Collaborated with teams to devise solutions that enhanced workflow., Provided technical troubleshooting and resolved customer issues promptly.

References

  • Judy Carlisle, 314-471-7273
  • Michael Bavender, Michael.bavender1@verizon.com
  • Jeremy Henderson, Jusjerinhpt@mac.com
  • Beth Via, beeveetx@gmail.com

Timeline

Sr Engr -Spec Sys Ops

Verizon Inc
01.1994 - 06.2024

Clerk

Manpower Temporary Agency
01.1993 - 01.1994

Some College - Telecommunications Studies

Columbia College

Similar Profiles

CREATE PROFILE
Tiffany C Davis