Tiffany Davis
Cincinnati
Summary
Professional with a strong background in customer interactions and service solutions. Adept at conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Coach Operator/Dispatcher
SORTA/Metro
01.2017 - Current
- Commitment to operating the coach bus in a safe manner and following traffic laws
- Be available to work various work schedules including weekends and holidays
- Comply with local, state and federal transit regulations
- Collect bus fares using the new fareboxes
- Provide stellar customer service and respond to customers in a courteous manner
- Possess a level of professionalism to represent the SORTA/Metro brand
- Be aware of hazardous and suspicious packages
- Assist customers with disabilities
- Report emergency, accidents or eminent safety conditions to dispatcher
- Pre-inspect coach to detect and report safety or maintenance problems
- Observe time schedules along specified route while picking up and discharging passengers
- Ensure receipt of proper fare and accept or issue passenger transfers
- Observe safe operating practices at all times
- Operate wheelchair lift as needed
- Answer passenger questions and requests, furnish accurate information, and appropriately deal with disorderly or unruly passengers
- Report mechanical defects, accidents, road hazards, personal or passenger injuries to dispatch or supervisors
- Operate a two way radio as needed
- Perform other duties as assigned or required
Driver
MV Transportation
02.2013 - 01.2017
- The Access operator is primarily responsible for providing safe, reliable and efficient service to customers with disabilities while operating a motor transit vehicle
- Operate passenger coach on demand as scheduled
- Pre and post-inspect coach to detect and report safety or maintenance problems
- Observe safe operating practices at all times
- Operate wheelchair and scooter lifts as needed; safely and properly secure mobility aids
- Answer passenger questions and requests, furnish accurate information, and appropriately deal with disorderly or unruly passengers
- Document and record essential trip information as needed
- Assist passengers with disabilities on and off the vehicle
- Manually collect fare media, cash and/or assist with electronic fare application usage
- Report mechanical defects, accidents, road hazards, personal or passenger injuries to dispatch, Supervisor or maintenance personnel
- Operate a two way radio as needed
- Attend monthly safety meetings and other on-going trainings as presented
- Provide exemplary customer service at all times
- Perform other duties as assigned or required
Customer Accounts Advisor
Aaron's
02.2011 - 01.2013
- Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
- Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
- Sell customers on the benefits of timely lease agreement renewal payments
- Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
- Assist with merchandise returns and guest deliveries as directed by management
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily
- Load, secure and protect product in company vehicle
- Safely operate company vehicle
- Assist the Sales Team as needed
- Any reasonable duties requested by management
CSR - Customer Service Representative
MEDLAB
04.2009 - 01.2011
- Handle incoming calls from both internal and external clients, responding to all questions and concerns while providing excellent customer service
- Examples of client calls include but are not limited to, scheduling draws and pick-ups, giving results, checking the status on orders placed, cancellations, reschedules and add-ons
- Requires placing orders in and various computer systems, placing calls to our clients, confirming orders for tests, giving test results, rescheduling, etc
- This position also involves transferring calls, making call backs, setting commitments, investigation and follow ups
- Ensure that the homebound statements are obtained when necessary
- Ability to interact effectively and professionally with clients
Lead Teller
JPMorganChase
09.2006 - 04.2009
- Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
- Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
- Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
- Assists clients and the branch team by helping with new account openings when needed
- Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Education
General educational development -
Cincinnati State Technical and Community College
Cincinnati, OH04.2007
Commercial Driver's License (CDL) - Class B
11.2023
Skills
- Cash register
- Banking
- Cash handling
- Driving
- Typing
- Customer service
- Bus Driving
- Retail sales
- Commercial Driving
- Financial services
- Data collection
- Strong work ethic
- Data entry
- Customer focus
- Customer satisfaction measurement
- Positive attitude
- Adaptable Decision-making
- Decision-making
- Punctual and reliable
- Professionalism and etiquette
- Complaint handling
- Assertiveness
- Transactions processing
- Safe driving practices
Certification
Commercial Driver's License (CDL), B, 11/01/23, OH, P (Passenger vehicles)
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Coach Operator/Dispatcher
SORTA/Metro
01.2017 - Current
Driver
MV Transportation
02.2013 - 01.2017
Customer Accounts Advisor
Aaron's
02.2011 - 01.2013
CSR - Customer Service Representative
MEDLAB
04.2009 - 01.2011
Lead Teller
JPMorganChase
09.2006 - 04.2009
Commercial Driver's License (CDL) - Class B
General educational development -
Cincinnati State Technical and Community College
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