Tiffany Davis
Hammond,IN
Summary
- Results-oriented professional with proven communication, interpersonal, and teamwork skills.
- Aiming to leverage my abilities to successfully fill the Customer Service role at your company.
- Frequently praised as hard-working by my peers
- I can be relied upon to help your company achieve its goals.
Overview
20
20
years of professional experience
Work History
Customer Advocate II
CARVANA
11.2021 - 02.2023
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Explaining the vehicle purchase and delivery process to customers in an easy-to-understand method
- Understanding required documents needed to vehicle purchase for various states
- Ability to explain state required registration paperwork to customers and obtain signatures
- Communicating with various departments within the organization to resolve order issues
- Handle logistics complications
- Verify purchased vehicles are within Carvana standards prior to delivery
- Load and transport vehicle to customer
- Follow all state and local driving laws and policies
- Maintain a clean driving record
- Ensure DOT compliance by maintaining accurate electronic driving logs.
Sales Associate
ALDI
06.2019 - 02.2020
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Shift Lead
WALGREENS
09.2016 - 04.2019
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Keep records of purchases, sales, and requisitions
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Enforce safety, health, and security rules
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
Customer Care Specialist
XEROX
03.2015 - 02.2016
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Troubleshoot technical issues with customer via phone
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Solicit sales of new or additional services or products
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Intermodal Equipment Operator
BNSF Railroad
04.2023 - Current
- Operate heavy equipment and supporting the loading and unloading of trailers and containers in a railroad intermodal facility
- Ensure safety and compliance with federal regulations while performing various tasks that require physical strength and coordination.
- Assist in ground support operations as needed
- Operate heavy equipment including cranes, side-loaders, forklifts, and hostler trucks
- Assist Crane/Lift Operators in loading and unloading trailers and containers on/off railcars and chassis
- Perform ground support work on uneven surfaces and walk long distances adjacent to railcars
- Lock/unlock and raise/lower trailer hitches on railcars
- Operate hostler trucks in the yard, maneuvering tractor-trailers in tight spaces
- Use on-board computer systems to communicate with yard management and perform railcar spotting processes
Cashier/Customer Service Associate
WALMART
08.2014 - 03.2015
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Issue trading stamps, and redeem food stamps and coupons
- Stock shelves, and mark prices on shelves and items
- Process merchandise returns and exchanges
Supervisory Transportation Security Officer
TRANSPORTATION SECURITY ADMINISTRATION
06.2005 - 07.2014
- Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence
- Monitor passenger flow through screening checkpoints to ensure order and efficiency
- Contact police directly in cases of urgent security issues, using phones or two-way radios
- Close entry areas following security breaches or reopen areas after receiving notification that the airport is secure
- Challenge suspicious people, requesting their badges and asking what their business is in a particular areas
- Record facts to prepare reports that document incidents and activities
- Multi-task by being able to perform various different functions simultaneously on a quad-monitor computer
- Contributed to a safe travel environment by maintaining up-to-date knowledge of current threats and industry best practices.
- Enhanced team performance by providing comprehensive training and conducting regular evaluations.
- Collaborated closely with airport stakeholders to maintain clear lines of communication regarding ongoing operations or emerging concerns.
Education
High School Diploma -
REZIN ORR COMMUNITY ACADEMY
Chicago, IL08.1999
Skills
- Microsoft Office
- Customer Service
- Report Writing
- Supervising Experience
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Critical thinking
- Excellent communication
- Team collaboration
- Safety awareness
- Decision-making
- Interpersonal skills
- Self motivation
Timeline
Intermodal Equipment Operator
BNSF Railroad
04.2023 - Current
Customer Advocate II
CARVANA
11.2021 - 02.2023
Sales Associate
ALDI
06.2019 - 02.2020
Shift Lead
WALGREENS
09.2016 - 04.2019
Customer Care Specialist
XEROX
03.2015 - 02.2016
Cashier/Customer Service Associate
WALMART
08.2014 - 03.2015
Supervisory Transportation Security Officer
TRANSPORTATION SECURITY ADMINISTRATION
06.2005 - 07.2014
High School Diploma -
REZIN ORR COMMUNITY ACADEMY
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