Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Davis

Cincinnati

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Coach Operator/Dispatcher

SORTA/Metro
Cincinnati
01.2017 - Current
  • Commitment to operating the coach bus in a safe manner and following traffic laws
  • Be available to work various work schedules including weekends and holidays
  • Comply with local, state and federal transit regulations
  • Collect bus fares using the new fareboxes
  • Provide stellar customer service and respond to customers in a courteous manner
  • Possess a level of professionalism to represent the SORTA/Metro brand
  • Be aware of hazardous and suspicious packages
  • Assist customers with disabilities
  • Report emergency, accidents or eminent safety conditions to dispatcher
  • Pre-inspect coach to detect and report safety or maintenance problems
  • Observe time schedules along specified route while picking up and discharging passengers
  • Ensure receipt of proper fare and accept or issue passenger transfers
  • Observe safe operating practices at all times
  • Operate wheelchair lift as needed
  • Answer passenger questions and requests, furnish accurate information, and appropriately deal with disorderly or unruly passengers
  • Report mechanical defects, accidents, road hazards, personal or passenger injuries to dispatch or supervisors
  • Operate a two way radio as needed
  • Perform other duties as assigned, or required.

Driver

MV Transportation
02.2013 - 01.2017
  • The Access operator is primarily responsible for providing safe, reliable and efficient service to customers with disabilities while operating a motor transit vehicle
  • Operate passenger coach on demand as scheduled
  • Pre and post-inspect coach to detect and report safety or maintenance problems
  • Observe safe operating practices at all times
  • Operate wheelchair and scooter lifts as needed; safely and properly secure mobility aids
  • Answer passenger questions and requests, furnish accurate information, and appropriately deal with disorderly or unruly passengers
  • Document and record essential trip information as needed
  • Assist passengers with disabilities on and off the vehicle
  • Manually collect fare media, cash and/or assist with electronic fare application usage
  • Report mechanical defects, accidents, road hazards, personal or passenger injuries to dispatch, Supervisor or maintenance personnel
  • Operate a two way radio as needed
  • Attend monthly safety meetings and other on-going trainings as presented
  • Provide exemplary customer service at all times
  • Perform other duties as assigned or required

Customer Accounts Advisor

Aaron's
02.2011 - 01.2013
  • Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
  • Sell customers on the benefits of timely lease agreement renewal payments
  • Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
  • Assist with merchandise returns and guest deliveries as directed by management
  • Clean and certify merchandise in the Quality Assurance Center for all items personally returned
  • Complete and maintain weekly vehicle maintenance sheet and route sheets daily
  • Load, secure and protect product in company vehicle
  • Safely operate company vehicle
  • Assist the Sales Team as needed
  • Any reasonable duties requested by management

CSR - Customer Service Representative/Billing and Coding Associate

MEDLAB
Cincinnati
04.2009 - 01.2011
  • Handle incoming calls from both internal and external clients, responding to all questions and concerns while providing excellent customer service
  • Examples of client calls include but are not limited to, scheduling draws and pick-ups, giving results, checking the status on orders placed, cancellations, reschedules and add-ons
  • Requires placing orders in various computer systems, placing calls to our clients, confirming orders for tests, giving test results, rescheduling, etc.
  • This position also involves transferring calls, making call backs, setting commitments, investigation and follow ups
  • Ensure that the homebound statements are obtained when necessary
  • Ability to interact effectively and professionally with clients

Lead Teller

JPMorganChase
09.2006 - 04.2009
  • Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
  • Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
  • Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
  • Assists clients and the branch team by helping with new account openings when needed
  • Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures

Education

Diploma - Medical Adminastrative Assistant

Ultimate Medical Academy
Clearwater, FL
02-2026

GED -

Cincinnati State Technical and Community College
Cincinnati, OH
04.2007

Skills

  • Customer service and support
  • Safety compliance
  • Account management
  • Data entry and processing
  • Conflict resolution strategies
  • Collections management
  • Attention to detail
  • Time management skills
  • Organizational abilities
  • Billing procedures
  • Data entry
  • Insurance verification
  • Medical coding
  • Customer service
  • Communication skills

Certification

Commercial Driver's License (CDL), B, 11/01/23, OH, P (Passenger vehicles)

Timeline

Coach Operator/Dispatcher

SORTA/Metro
01.2017 - Current

Driver

MV Transportation
02.2013 - 01.2017

Customer Accounts Advisor

Aaron's
02.2011 - 01.2013

CSR - Customer Service Representative/Billing and Coding Associate

MEDLAB
04.2009 - 01.2011

Lead Teller

JPMorganChase
09.2006 - 04.2009

Diploma - Medical Adminastrative Assistant

Ultimate Medical Academy

GED -

Cincinnati State Technical and Community College

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