Tina Hill-Harris
Cincinnati
Summary
Dynamic professional with a proven track record in customer relations and small business management. As Owner at Art and Create Galleries, I enhanced client satisfaction through relationship building and efficient processes, leading to increased referrals. Skilled in verbal communication and adept at resolving issues, I consistently delivered exceptional service.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
22
22
years of professional experience
Work History
Owner/Assistant Art Instructor
Art and Create Galleries
04.2003 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Contact Representative
IRS
06.2023 - 08.2023
- Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Provided exceptional service by proactively addressing customers'' needs and concerns.
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
Manager/ Model
Chateau Couture Hat Boutique
04.2017 - 06.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
Dohn 22
Cincinnati, OH06-2018
Skills
- Customer relations
- Small business management
- Relationship building
- Verbal and written communication
Accomplishments
- Resolved product issue through consumer testing.
- Achieved radio broadcasting school by completing verbal and editing skills with accuracy and efficiency.
Timeline
Contact Representative
IRS
06.2023 - 08.2023
Manager/ Model
Chateau Couture Hat Boutique
04.2017 - 06.2020
Owner/Assistant Art Instructor
Art and Create Galleries
04.2003 - Current
High School Diploma -
Dohn 22
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