Tiffany Davis

• Managed time efficiently in order to complete all tasks within deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated leadership skills in managing projects from concept to completion.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Complete on average of 50 Zendesk tickets daily
• Created SOP's for Time and Attendance/Payroll
• ADP and Workday
• Monday.com for tasks and time keeping.

• Organized new employee orientation schedules for new hires.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Developed and maintained HR policies and procedures.
• Responded to employee inquiries regarding benefits and other HR topics.
• Conducted exit interviews with terminated employees.
• Monitored and analyzed employee satisfaction survey results.
• Created job descriptions on boards for vacant jobs.
• FMLA, ADA and Medical Benefits/Open Enrollment
• Payroll/ADP/Workday
  

Answering Phones Taking Inventory Quoting moves based on volume/poundage Claims

• Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Organized, maintained and updated information in computer databases.
• Helped office staff prepare reports and presentations for internal or client-related use.
• Collected [50] payments, processed transactions and updated relevant records.
• Explained features and advantages of 20 products or services to promote sales.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Recorded accurate and efficient records in customer database.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Built relationships with customers and community to promote long term business growth.

• Data entry Inbound and outbound calling
• Clerical
• Responded to customer requests for products, services, and company information.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Implemented and developed customer service training processes.
• Responded proactively and positively to rapid change.
• Investigated and resolved customer inquiries and complaints quickly.
• Investigated and resolved accounting, service and delivery concerns.
• Increased efficiency and team productivity by promoting operational best practices.
• Promptly responded to inquiries and requests from prospective customers.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Created and maintained detailed database to develop promotional sales.
• Identified and resolved discrepancies and errors in customer accounts.
• Managed timely and effective replacement of damaged or missing products.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Customer Service Inbound and outbound calling Large call volume
• Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
• Created and implemented marketing strategies and proposed innovative ideas to attract new clients.

• Renewing customers’ accounts Handling a high call volume Customer Service
• Inbound call center
• Order Entry
• Responded to customer requests for products, services, and company information.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Increased efficiency and team productivity by promoting operational best practices.
• Implemented and developed customer service training processes.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Responded proactively and positively to rapid change.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Managed timely and effective replacement of damaged or missing products.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Investigated and resolved customer inquiries and complaints quickly.
• Investigated and resolved accounting, service and delivery concerns.