Tiffany Davis
Lancaster,OH
Summary
Dedicated and results-driven professional with 18 years of experience demonstrating loyalty, strong work ethic, and a consistent record of operational excellence. Skilled in operational management, with a proven ability to meet production goals, drive efficiency, and ensure full compliance with company policies and procedures. Recognized for strong leadership qualities and the ability to foster collaboration in team-based environments. Committed to continuous learning and open to expanding skills and gaining experience in new areas of business to contribute to ongoing organizational success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sr. Plant Manager
Inhance Technologies
Columbus, OH
12.2006 - 10.2025
- Promoted to Senior Plant Manager July 2023
- Plant manager responsibilities in addition to the following:
- Led and coached multi-site administrative and production teams to ensure operational efficiency and compliance with company standards.
- Promoted to Plant Manager September 2018
- Managed and controlled all aspects of the production facility including manufacturing, materials procurement, shipping/receiving, human resources, customer service, HSSE, and quality control.
- Managed materials procurement for the facility, including vendor negotiations, purchase order creation, and supply ordering. Collaborated with Accounts Payable to ensure invoice accuracy and adherence to agreed pricing.
- Verified that all customer supplied inventory is accurately documented and controlled. Any identified nonconformances were promptly reported, investigated and recorded with corrective actions implemented and monitored to ensure resolution.
- Drove continuous improvement through Lean Manufacturing, optimizing labor, overtime, and overhead to meet KPI targets. Delivered 100% on-time performance for five years, reduced lead times by 40%, and lowered cost per batch by 20% within three years.
- Reduced turnover rate from 200% to 12% through enhanced training and employee engagement activities over a course of 3 years.
- Subject Matter Expert (SME) in the INFOR ERP system, providing cross-functional support to IT, customer service, plant management, administrative, and production teams.
- Partnered with HR to interview, hire, and train administrative assistants across multiple locations. Developed a comprehensive 65-page ERP training manual and provided on-site training support.
- Developed, trained and implemented a regional procedure for shipping and receiving decreasing shipping errors and reducing customer complaints by 83% companywide.
- Assisted in developing an annual review of operating procedures to decrease complacency, operational errors, and customer complaints.
- Developed training materials and led cross-functional training sessions to enhance collaboration and process understanding across departments.
- Standardized operations by developing and implementing SOPs that improved efficiency and ensured consistent product quality. Served as an operations SME supporting the Quality Department in aligning procedures and work instructions with ISO 9001 requirements.
- Improved safety culture and performance by driving employee participation in safety programs and Responsible Care ISO 14001 initiatives, resulting in zero recordables and 1,275 days without a recordable injury.
- Managed hazardous material inventories and ensured compliance with all local, state, and federal regulations, successfully passing DHS audits for Hydrogen Fluoride, Fluorine, and CO₂.
- Diagnosed and resolved equipment issues to minimize downtime and maintain production efficiency, including Fluro electrolytical cells, vacuum pumps, vacuum chambers, boilers, and scrubbers.
- Conducted FTIR QC testing on finished products to ensure compliance with required material specifications and quality standards.
- Fluorine gas producer treating plastic materials for products used in agriculture, healthcare, automotive, fuel systems and electronics.
Assistant Plant Manager
Inhance Technologies
12.2006 - 09.2018
- Managed the facility in the absence of the plant manager.
- Provided exceptional customer service by verifying purchase orders for accuracy and ISO standard compliance, maintaining communication on order status, and timely resolution of customer inquiries and issues.
- Entered all orders into the ERP system, released them for processing, as well as maintained all inventory.
- Ensured all customer specific requirements were documented and followed during the treatment process.
- Coordinated with third party logistics (3PL) providers to arrange shipment of completed orders and prepared all necessary shipping documentation.
- Partnered with production team to ensure orders were completed and shipped on time.
- Ordered supplies for the facility.
- Led cross-functional collaboration during the company’s ERP system implementation in 2014, ensuring a smooth transition and minimal disruption to operations.
Customer Service Representative
AT&T
Lancaster, OH
08.2000 - 12.2006
- Sold rate plans and accessories reaching quota.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Updated and maintained database with accurate customer information and timely data entry, adapting to three transitions during tenure with AT&T.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Assisted with training and mentoring new team members.
Education
Associate's degree - Accounting
Ohio University
01.2006
Bachelor's degree - Business Administration
Ohio University
01.2005
Skills
- Team Leadership and Staff Development
- Training Programs
- Regulatory compliance (ISO 9001 and 14001)
- Plant and Warehouse Operations
- Budget and Cost Management
- SME for Infor Visual (ERP)
Certification
- Forklift
- Currently working toward Project Management Certificate
Timeline
Sr. Plant Manager
Inhance Technologies
12.2006 - 10.2025
Assistant Plant Manager
Inhance Technologies
12.2006 - 09.2018
Customer Service Representative
AT&T
08.2000 - 12.2006
Bachelor's degree - Business Administration
Ohio University
Associate's degree - Accounting
Ohio University