Tiffany Day
Douglasville,Georgia
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success while seamlessly fulfilling multiple positions simultaneously.
Overview
9
9
years of professional experience
Work History
Gift Shop Manager/Buyer/HR Manager
Wellstar Health System- Cobb Medical Center
Austell, GA
01.2020 - Current
- Monitored daily cash discrepancies, inventory shrinkage and transactions to ensure accuracy of assets. (Quickcharge)
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed payroll processing and benefits to compensate employees for service rendered. (Paychex)
- Oversaw bookkeeping and accounting systems (AP/AR) and entered data into systems accurately. (Quickbooks)
- Maintained complete documentation and records of all purchasing activities.
- Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
- Employed expert inventory management and oversight skills to formulate business metrics and meet corporate goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed administrative logistics of events planning, event booking, and event promotions for 16 events per year hosting more than 100 guests.
- Supported volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.
- Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures. (LinkedIn, Indeed, Glassdoor, ZipRecruiter)
Training Store Manager
Kirkland's Inc
Georgia
08.2019 - 03.2020
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths while meeting and exceeding budgets and timelines.
- Drove sales and planned promotional and local store marketing activities.
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency, cash handling accuracy, asset protection and performance.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement while supporting multiple stores within the territory.
Multiple Store Manager-District Manager
Charming Charlie
Georgia
02.2015 - 08.2019
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Delivered exceptional customer service to every customer, including grievances, by leveraging extensive knowledge of products and services and creating welcoming, legendary experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective, motivational, service leadership.
- Supervised large teams with guidance, support and direction for high-quality performance ensuring exceeding KPI/sales goals.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Achieved/exceeded established KPI for company, regional team and individual performance through teamwork and staff support.
Education
Currently Enrolled - Bachelor of Business Administration (BBA)
Kennesaw State University
Kennesaw, GA05.2024
Licensed Cosmetologist -
Arthur's Beauty College
Fort Smith, AR08.2010
High School Diploma -
Central High School
Sallisaw, OK05.2002
Skills
- Strategic Business Initiatives
- Process Development and Streamlining
- Performance Metrics Analysis
- Records Organization and Management
- Operational Efficiency & Consistency (Multiple Stores)
- Recruiting, Hiring, Onboarding, Corrective Action, Termination
- Payroll Administration and Timekeeping
- Finance and Accounting
- Budget Controls
- Retail Sales Customer Service
- Computer Program Literacy: Outlook, Word, Excel, Canva, Teams, Zoom, Paychex, Quickbooks, Quickcharge, Volgistics
Timeline
Gift Shop Manager/Buyer/HR Manager
Wellstar Health System- Cobb Medical Center
01.2020 - Current
Training Store Manager
Kirkland's Inc
08.2019 - 03.2020
Multiple Store Manager-District Manager
Charming Charlie
02.2015 - 08.2019
Currently Enrolled - Bachelor of Business Administration (BBA)
Kennesaw State University
Licensed Cosmetologist -
Arthur's Beauty College
High School Diploma -
Central High School