Tiffany Day
Douglasville,Georgia
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success while seamlessly fulfilling multiple positions simultaneously.
Overview
9
9
years of professional experience
Work History
Gift Shop Manager/Buyer/HR Manager
Wellstar Health System- Cobb Medical Center
01.2020 - Current
- Monitored daily cash discrepancies, inventory shrinkage and transactions to ensure accuracy of assets. (Quickcharge)
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed payroll processing and benefits to compensate employees for service rendered. (Paychex)
- Oversaw bookkeeping and accounting systems (AP/AR) and entered data into systems accurately. (Quickbooks)
- Maintained complete documentation and records of all purchasing activities.
- Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
- Employed expert inventory management and oversight skills to formulate business metrics and meet corporate goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed administrative logistics of events planning, event booking, and event promotions for 16 events per year hosting more than 100 guests.
- Supported volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.
- Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures. (LinkedIn, Indeed, Glassdoor, ZipRecruiter)
Training Store Manager
Kirkland's Inc
08.2019 - 03.2020
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths while meeting and exceeding budgets and timelines.
- Drove sales and planned promotional and local store marketing activities.
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency, cash handling accuracy, asset protection and performance.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement while supporting multiple stores within the territory.
Multiple Store Manager-District Manager
Charming Charlie
02.2015 - 08.2019
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Delivered exceptional customer service to every customer, including grievances, by leveraging extensive knowledge of products and services and creating welcoming, legendary experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective, motivational, service leadership.
- Supervised large teams with guidance, support and direction for high-quality performance ensuring exceeding KPI/sales goals.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Achieved/exceeded established KPI for company, regional team and individual performance through teamwork and staff support.
Education
Currently Enrolled - Bachelor of Business Administration (BBA)
Kennesaw State University
Kennesaw, GA05.2024
Licensed Cosmetologist -
Arthur's Beauty College
Fort Smith, AR08.2010
High School Diploma -
Central High School
Sallisaw, OK05.2002
Skills
- Strategic Business Initiatives
- Process Development and Streamlining
- Performance Metrics Analysis
- Records Organization and Management
- Operational Efficiency & Consistency (Multiple Stores)
- Recruiting, Hiring, Onboarding, Corrective Action, Termination
- Payroll Administration and Timekeeping
- Finance and Accounting
- Budget Controls
- Retail Sales Customer Service
- Computer Program Literacy: Outlook, Word, Excel, Canva, Teams, Zoom, Paychex, Quickbooks, Quickcharge, Volgistics
Timeline
Gift Shop Manager/Buyer/HR Manager
Wellstar Health System- Cobb Medical Center
01.2020 - Current
Training Store Manager
Kirkland's Inc
08.2019 - 03.2020
Multiple Store Manager-District Manager
Charming Charlie
02.2015 - 08.2019
Currently Enrolled - Bachelor of Business Administration (BBA)
Kennesaw State University
Licensed Cosmetologist -
Arthur's Beauty College
High School Diploma -
Central High School
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