Mia Satchell
Pittsburgh,PA
Summary
To to join an organization where I can apply my background and skills toward the growth of the company, and to obtain a position where my discipline, positive attitude, and professionalism can be utilized.
Overview
11
11
years of professional experience
Work History
Artificial Intelligence Trainer
Infinitus
10.2021 - 05.2023
- Assisting Infinitus AI system in completing benefit verification phone calls through proprietary platform.
- Ensuring quality of recorded outputs.
- Working with operations and engineering teams to train Infinitus AI platform to improve healthcare data collection.
- Researching healthcare treatments, insurance providers, and reimbursement models.
- Working in compliance with HIPAA regulations and safeguard personal information.
- Learning and operating new software program with speed and accuracy
- Met daily performance targets.
- Strong attention to detail and interpersonal skills.
Medical Assistant
UPMC
01.2017 - 02.2019
- Rooming patients, obtaining vital signs, administering injections.
- Assist physicians with various aspects of patient care (including clerical, environmental, and organizational tasks) ensuring patient satisfaction.
- Answering calls and providing pertinent information including patient education as directed.
- Check schedules and organizing patient flow.
- Accompany patients to exam/procedure room.
- Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.
- Collect patient information/history, taking vitals, performing screenings per provider guidelines.
- Relay instructions to patients/families.
- Maintain strict confidentiality related to medical records and other data.
- Comply with all UPMC Health system policies and procedures.
- Obtain lab/x-ray reports, hospital notes, referral information, etc.
- Complete forms/requisitions as needed.
- Schedule appointments.
- Verify insurance coverage and patient demographics.
- Prepare and managing charts to ensure information completed and filed appropriately.
- Other front office responsibilities, as required.
- Perform EKGs, and level one labs.
- Perform clinic procedures according to policy and procedure.
- Assist physicians with procedures.
- Document patient information into medical records.
- Prepare patient rooms, set up instruments and equipment according to department protocol.
- Clean exam/procedure rooms, instruments and equipment between patient visits.
- Manage inventory of supplies; restocking exam/procedure rooms.
- Send/receive patient medical records in accordance with HIPAA, State and Federal regulations.
Neurosurgery-Medical Assistant
Jefferson Hospital
08.2016 - 12.2016
- Provides customer service support at front desk as needed including greeting patients via telephone or in person, answering phones, scheduling appointments/follow up visits, chart preparation, making copies, sending emails, faxing, etc.
- Prepares patients for health care visit by directing and/or accompanying them to examining room.
- Verified patient information by interviewing patient; reviewing, recording and/or updating medical history; taking vital signs; confirming purpose of visit or treatment.
- Patient Referrals (Pain management, Neurology, Physical Therapy).
- Pre-Authorizations for outpatient testing (MRI's and CT's).
- Electronic Health Records (EHR)-Epic.
Customer Service
Teletech
02.2015 - 07.2016
- Greet customers warmly and ascertain problem or reason for calling.
- Resolve customer complaints via phone.
- Verify account information.
- Assist with placement of orders, refunds, or exchanges.
- Work with customer service manager to ensure proper customer service is being delivered.
Medical Assistant
UPMC
06.2014 - 10.2014
- Greeting patients via telephone or in person.
- Prepares patients for health care visit by directing and/or accompanying them to examining room; providing examination gowns and drapes; arranging examining room instruments, supplies, and equipment.
- Verified patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.
- Taking electrocardiograms.
- Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
- Providing patients with Flu shots and other intradermal injections.
Medical Assistant
South Hills Eye Associates
05.2013 - 12.2013
- Communicating with patients to get detailed case histories and demographics.
- Examining eyes of patients of all ages to detect signs of injury, disease, abnormality or vision defects.
- Checking for signs and symptoms of general health conditions (e.g.
- Diabetes.
- Offering help and advice for patients choosing frames and lenses.
- Liaising with other medical practitioners and sometimes sharing care of patients with chronic ophthalmic conditions.
- Undertaking continuing education and training (CET).
Data Entry/Module Processor
Modis-BNY Mellon
02.2012 - 02.2013
- Followed written customer account instructions to perform initial and final preparation of remittance processing accounts and disposition of information.
- Opened, sorted, performed negotiability scans of high dollar value checks and separated checks from accompanying invoices, documents and correspondence.
- Balanced and performed re-association of check images to appropriate remittances/documents upon completion of workflow process.
- Initialized processing of payments on DMP system (The DMP system requires you to select and open batches on DMP system, selected correct payee and entered correct check amount for each transaction into system.
- Through DMP, was also responsible for setting up batches for COBBS processing and inserting batch tickets between each transaction.
- Data entry/10 key skills.
Data Entry Operator
Advance Staffing-Quest Diagnostics
04.2012 - 08.2012
- Input alphanumeric data into computer system using limited judgment.
- Verified work of other individuals.
- Prepared and maintained records.
- Completed other assigned duties.
Education
Diploma - Medical Assistant
Kaplan Career Institute
Pittsburgh, PA06.2013
High School Diploma Or GED -
Pittsburgh Job Corps Center
Pittsburgh12.2008
Skills
- Excellent communication skills, both verbal and written
- Attention to detail and accuracy when reviewing data for deficiencies, errors and discrepancies and correct, if possible
- Computer proficiency, with strong knowledge of Microsoft Office, Google Drive, EHR and Email
- Exceptional time management Proficient multitasker, working well under pressure with strict adherence to deadlines
- Customer Service
- Highly organized
- Active listener and able to grasp new concepts quickly
- Adaptability and flexibility when shifting between tasks
- Problem solving
- Punctuality
- Strong willingness to learn
Timeline
Artificial Intelligence Trainer
Infinitus
10.2021 - 05.2023
Medical Assistant
UPMC
01.2017 - 02.2019
Neurosurgery-Medical Assistant
Jefferson Hospital
08.2016 - 12.2016
Customer Service
Teletech
02.2015 - 07.2016
Medical Assistant
UPMC
06.2014 - 10.2014
Medical Assistant
South Hills Eye Associates
05.2013 - 12.2013
Data Entry Operator
Advance Staffing-Quest Diagnostics
04.2012 - 08.2012
Data Entry/Module Processor
Modis-BNY Mellon
02.2012 - 02.2013
Diploma - Medical Assistant
Kaplan Career Institute
High School Diploma Or GED -
Pittsburgh Job Corps Center
Similar Profiles
M BavithiraM Bavithira
Freelance Event Specialist at InfinitusFreelance Event Specialist at Infinitus
Jennifer MartinezJennifer Martinez
Benefit Eligibility Specialist/AI Trainer at InfinitusBenefit Eligibility Specialist/AI Trainer at Infinitus
Amanda WynnAmanda Wynn
AI Trainer at InfinitusAI Trainer at Infinitus