Tiffany Dean
Fort Worth,Texas
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
20
20
years of professional experience
Work History
Owner/Operator
Family Affair Events And Catering
04.2017 - Current
- Managed business operations in accordance to client budget.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Organized and attended special events to showcase products, network with other businesses and attract new customers.
- Insure event location, food, decorations, and entertainment are satisfactory.
- Insure set-up and clean-up is done properly.
Client Service Representative II
Bank Of America
11.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Associate Customer Service Representative
Wells Fargo Bank, NA
06.2019 - 10.2022
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Human Resources Assistant
United Parcel Service, UPS
09.2018 - 12.2019
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Responded to employee inquiries regarding benefits and other HR topics.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
- Participated in recruitment and selection process for new hires.
- Helped employees register for benefits programs using online portals.
- Participated in job fairs to recruit new talent.
Human Resources Part-time Supervisor
United Parcel Services, UPS
08.2020 - 11.2021
- Maintained human resources regulatory compliance with local, state and federal laws.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Oversaw hiring, staffing, and labor law compliance.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Updated HR database with new employee information, changes in benefits, and other details.
Market Recruiter/Operations Specialist
Labor Ready Staffing
09.2003 - 03.2016
- Collected, arranged, and input information into database system.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Tracked company equipment, tools and technology to manage inventory.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Entered new and updated existing orders into to operating system.
- Compiled training materials for new employees and tracked skill development.
Education
High School Diploma -
Everman High School
Everman, TX05.1989
Skills
- Business Development
- Financial Management
- Hiring and Staffing
- Bidding Process
- Operations Management
- Human Resource Management
- Marketing and Advertising
- Accounts Payable and Accounts Receivable
- Payroll Preparation
Timeline
Client Service Representative II
Bank Of America
11.2022 - 02.2023
Human Resources Part-time Supervisor
United Parcel Services, UPS
08.2020 - 11.2021
Associate Customer Service Representative
Wells Fargo Bank, NA
06.2019 - 10.2022
Human Resources Assistant
United Parcel Service, UPS
09.2018 - 12.2019
Owner/Operator
Family Affair Events And Catering
04.2017 - Current
Market Recruiter/Operations Specialist
Labor Ready Staffing
09.2003 - 03.2016
High School Diploma -
Everman High School
Similar Profiles
Tiffany DeanTiffany Dean
Owner/Operator at Family Aair Events and CateringOwner/Operator at Family Aair Events and Catering
Amanda SavinoAmanda Savino
Server/Bartender at 24 Carrots Events Catering And EventsServer/Bartender at 24 Carrots Events Catering And Events
Mateo GarciaMateo Garcia
Security Guard at 24 Carrots Events Catering And EventsSecurity Guard at 24 Carrots Events Catering And Events