Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Dean

Fort Worth

Summary

Motivated with a strong foundation in office administration and excellent organizational skills. Seeking an administrative position to apply my knowledge of clerical procedures and contribute to a dynamic office environment.

Overview

22
22
years of professional experience

Work History

Owner/Operator

Family Affair Events and Catering
04.2017 - Current
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Negotiated contracts with vendors to secure favorable terms for the business.

Client Service Representative II

Bank of America
11.2022 - 03.2023
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Supported sales team in closing deals with thorough product knowledge and exceptional customer care.
  • Reduced wait times for clients by implementing efficient scheduling practices within the team.
  • Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.

Associate Customer Service Representative

Wells Fargo Bank, N.A.
06.2019 - 10.2022
  • Managed high volume of incoming calls, maintaining composure under pressure and providing accurate information to customers.
  • Streamlined communication channels for improved team collaboration and efficiency.
  • Reduced response times with effective time management and prioritization skills.
  • Utilized CRM software effectively for efficient tracking of customer interactions and issue resolution progress.
  • Ensured compliance with company guidelines regarding data confidentiality when handling sensitive client information during communications or transactions processing purposes.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Human Resources Part-time Supervisor

United Parcel Service
10.2019 - 11.2020
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.

Human Resources Assistant for UPS

Spectraforce Technologies Inc.
11.2018 - 09.2019
  • Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Managed benefits administration, ensuring accurate enrollment and timely resolution of issues.
  • Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
  • Coordinated employee training programs to promote professional development and skill enhancement.
  • Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.

Operations Specialist/Market Recruiter

Labor Ready, Inc.
09.2003 - 03.2016
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Collected, arranged, and input information into database system.
  • Tracked and analyzed reports to determine needed improvements.
  • Utilized advanced analytical skills in order to resolve complex operational issues effectively.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
  • Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
  • Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
  • Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.

Education

Diploma -

Joe C. Bean Everman High School
05.1989

Skills

  • Administrative
  • Customer Service
  • Payroll
  • Recruiting
  • Accounts Receivable
  • Accounts Payable
  • Management
  • Documentation And Reporting
  • Staff Training and Development
  • Human Resources
  • Staffing

Timeline

Client Service Representative II

Bank of America
11.2022 - 03.2023

Human Resources Part-time Supervisor

United Parcel Service
10.2019 - 11.2020

Associate Customer Service Representative

Wells Fargo Bank, N.A.
06.2019 - 10.2022

Human Resources Assistant for UPS

Spectraforce Technologies Inc.
11.2018 - 09.2019

Owner/Operator

Family Affair Events and Catering
04.2017 - Current

Operations Specialist/Market Recruiter

Labor Ready, Inc.
09.2003 - 03.2016

Diploma -

Joe C. Bean Everman High School

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