Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Deguzman

Spring Valley

Summary

Proven in enhancing customer satisfaction at Fogo De Chao, adept at multitasking and maintaining cleanliness, I excel in greeting guests with warmth and managing reservations efficiently. Skilled in customer service and problem-solving, I significantly contribute to creating a welcoming dining atmosphere by leveraging strong interpersonal and organizational abilities.

Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Fogo De Chao
01.2023 - 02.2024
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Answered customer questions about hours, seating, and menu information.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Checked in with servers to confirm preparedness before seating customers.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Hostess and Cashier

Dennys Restaurant
04.2021 - 11.2023
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Answered phone calls to take orders, give information and document reservations.

Education

High School Diploma -

Grossmont High School
San Diego, CA
06-2024

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cleanliness and hygiene
  • Complex Problem-solving
  • Handling complaints
  • Supply restocking
  • Sales and marketing

Timeline

Restaurant Hostess

Fogo De Chao
01.2023 - 02.2024

Hostess and Cashier

Dennys Restaurant
04.2021 - 11.2023

High School Diploma -

Grossmont High School
Tiffany Deguzman