Tiffany Delany
Molalla,OR
Summary
Detail-oriented and patient-focused Chiropractic Assistant with hands-on experience supporting chiropractors in fast-paced clinical environments. Skilled in patient intake, vital signs, therapeutic modalities (electrical muscle stimulation, mechanical traction, massage), insurance verification, and HIPAA-compliant documentation. Proven ability to manage front-desk operations, scheduling, billing coordination, and clinical room preparation while delivering compassionate patient education and care. Strong background in medical practice management, multi-line phone systems, EMR data entry, and office efficiency improvements, complemented by leadership experience in operations, customer service, and team coordination.
Overview
17
17
years of professional experience
Work History
Chiropractic Assistant
Live Well Family Chiropractic
11.2024 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Input patient data into computer system using Software and checked information for accuracy.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Measured patient pulse oximetry.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Implemented care and efficiency improvements to support and enhance office operations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Manager
Columbus Axe
05.2023 - Current
- Implement marketing strategies to attract new customers and increase revenue
- To include Creating, posting and managing all social media as well as graphic design for other marking tools
- Manage and optimize inventory levels to ensure availability of equipment and supplies for all scheduled activities and events
- Analyze market trends and competitor activities to identify opportunities for growth and develop strategies to stay ahead in the market
- Train and supervise staff members to ensure they provide exceptional customer service and adhere to safety protocols
- Coordinate and plan events and promotions to attract new customers and increase brand awareness, including organizing and executing special events, workshops, and tournaments
- Monitor and track customer feedback through online review platforms and social media channels, and use the data to identify areas for improvement and develop strategies to enhance customer experience
- Monitor and manage customer reviews and feedback on social media platforms, responding in a timely and professional manner to maintain positive brand image and address any issues or concerns
- Make sure employees are up to date on safety measures to keep all patrons safe
- Answer phones, create bookings, create events for company team building
- Run POS system as well as CRM software
- Do all buying, orders and shopping for company needs
Owner
MMT Veelle LLC
08.2021 - Current
- Company Overview: This current business I own is a 3rd party drop shipping company for Amazon
- Keep in close communication with my team
- Handled administrative requirements involving records management, legal compliance, and tax submissions
- Created useful partnerships through remote and face-to-face networking
- Communicate with team, customers, and vendors to resolve conflicts
- Checked business accounting records regularly to identify and resolve problems
- Tended to of the many various things that my team needs from me
- It is now at the point where I can be pretty hands off and maybe need to put in 1 hour of work a week
- This current business I own is a 3rd party drop shipping company for Amazon
Practice Manager & Medical Assistant
Brodwyn Group/West Georgia Medicine/Ageless Medspa
02.2024 - 10.2024
- Just wanted to clarify on this position a bit. With this position, I was actually working at 3 businesses. It was a long building and there was a chiropractic clinic, physical therapy and medical spa all in one. I trained and worked in all 3 areas. Many times I was answering multiline phones for 2 of the businesses, website chat, as well as making appointments for all 3 offices and doing medical assistant duties. Along with the other job description duties listed.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Provided supervision and management to team of support personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Created and implemented organizational policies and procedures.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Consulted with healthcare professionals on business decisions.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
- Answered multiline phone system
- Set appointments, checked patients in and out as well as taking payment.
Sales associate/Stylist
David's Bridal
07.2022 - 06.2023
- Develop and maintain a strong understanding of current bridal fashion trends and styles, as well as knowledge of the latest wedding industry developments and technologies, in order to provide expert advice and guidance to brides-to-be
- Providing exceptional customer service and creating a personalized shopping experience for brides and their bridal party, helping them find the perfect wedding dress and accessories based on their preferences and budget
- Assist with visual merchandising and maintaining a well-organized and attractive store environment
Manager
Bakwoodz Axe Throwing LLC
04.2019 - 06.2020
- Prepared schedules and assignments to meet short- and long-term business demands
- Planned and executed strategies to increase business and drive profit growth
- Managed legal requirements for business operations
- Covered daily business requirements with well-organized schedules and properly delegated assignments
- Demonstrated safety procedures and monitored compliance
- Coordinated operations to deliver service in line with quality standards and business objectives
- Investigated industry trends to capitalize on opportunities for business expansion
- Established budgets, controlled expenses, and met financial targets
- Did all of the customer service
- From answering phones, booking appointments, greeting customers, handled any customer disputes, and made sure the customer was always satisfied with their experience before they left
- Created content and managed all social media accounts
- Developed and implemented marketing strategies to attract new customers and increase revenue
- Ensured compliance with all local, state, and federal laws
Direct Sales Representative
Le-vel Thrive Experience
03.2016 - 11.2019
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
- Met customers in homes and businesses to discuss and demonstrate products.
- Provided comprehensive product training to new team members, contributing to their rapid integration into the sales team.
- Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
- Enhanced customer satisfaction by providing customized product solutions and building rapport through exceptional communication.
- Boosted sales performance by developing and executing targeted marketing strategies.
- Stayed abreast of industry trends by attending relevant conferences, workshops, networking events, thereby enhancing overall sales acumen.
- Social media marketing
Daycare Teacher
Little Lambs Daycare
02.2010 - 08.2010
- Adhered to state and federal standards governing daycare environment and curriculum
- Coordinated interactive activities to meet children's physical, emotional, intellectual, and social needs
- Encouraged self-esteem, independence, and respect with positive role-modeling
- Cultivated welcoming learning environments rooted in exploring new concepts and building developmentally appropriate skills
- Encouraged children to navigate challenges independently and develop confidence and early learning abilities
- Created and assigned interactive lesson plans for basic early learning skills
- Established clear expectations for behavior and redirected problematic actions with positive reinforcement or established discipline protocols
- Applied knowledge of early childhood development to evaluate student learning needs and promote growth
- Supervised children during activities to maintain safety and wellbeing
- Helped children explore new ideas and concepts through hands-on learning
- Maintained welcoming and nurturing spaces with well-organized classroom stations and materials
- Talked each child's parent every day to let them know of any issues or wins and in general how their child's day went
Preschool Teacher
Molalla Montessori School
07.2009 - 02.2010
- Encouraged children to learn through play and exploration
- Enhanced learning of color recognition and numbers with visually engaging class activities
- Kept classroom clean and organized through regular attention to upkeep requirements
- Restocked classroom regularly with cleaning supplies, personal hygiene items, and consumable craft materials
- Modeled positive behaviors to help improve children's self-esteem and social skills
- Coordinated snack and mealtimes and appropriately managed dietary restrictions and allergies
- Cultivated diverse learning opportunities, ample playtime, and caring environments to support early childhood success
- Taught children to take care of personal needs, manage outerwear and wash hands
Education
General study -
Enterprise High
Enterprise, OR06.2005
Skills
Time management
Learn quickly
Computer skills
Military Wife and Mom
Customer service
Adaptability
Marketing strategies
Positive relationships
Social media marketing
Remote communication
Team management
Customer satisfaction
Strategic planning
Team Leadership
Verbal and written communication
Complex Problem-Solving
Staff Management
Customer Relationship Management (CRM)
Sales Techniques
Schedule Preparation
Business Administration
Marketing
Negotiation
Budget Control
Expense Tracking
Lead Generation
Customer Service
Effective Communication
Problem Resolution
Adaptability and Flexibility
Positive Attitude
Attention to Detail
Multitasking
Hiring and Training
Task Delegation
Scheduling and Coordinating
Goal Setting
Professional and Courteous
Good Judgment
Schedule Management
Self Motivation
Shift Scheduling
Reliability
References
- Latonya, David's Bridal, +1 (205) 427-9026
- Claire, David's Bridal, (706) 573-9394
- Dani Valdez, Army wife, (503) 729-7666
- Ciara Hartle, Columbus Axe, (912) 980-5468
Volunteer
3 years coaching little league baseball.
2 years little league president for Russell County.
Volunteered at multiple non profits, mainly for veterans health and youth sports from 2019-2024.
Family readiness group leader, in the military.
Timeline
Chiropractic Assistant
Live Well Family Chiropractic
11.2024 - Current
Practice Manager & Medical Assistant
Brodwyn Group/West Georgia Medicine/Ageless Medspa
02.2024 - 10.2024
Manager
Columbus Axe
05.2023 - Current
Sales associate/Stylist
David's Bridal
07.2022 - 06.2023
Owner
MMT Veelle LLC
08.2021 - Current
Manager
Bakwoodz Axe Throwing LLC
04.2019 - 06.2020
Direct Sales Representative
Le-vel Thrive Experience
03.2016 - 11.2019
Daycare Teacher
Little Lambs Daycare
02.2010 - 08.2010
Preschool Teacher
Molalla Montessori School
07.2009 - 02.2010
General study -
Enterprise High