Tiffany Delgadillo
Whittier,CA
Summary
Proven EDI Analyst at Advantage Solutions Sales And Marketing, adept in security protocols and system troubleshooting, enhanced customer satisfaction by swiftly resolving transaction errors. Demonstrated leadership in coaching teams and fostering high morale, significantly improving departmental efficiency. Skilled in EDI implementation and Microsoft Office, with a strong focus on achieving business process enhancements.
Overview
22
22
years of professional experience
Work History
EDI Analyst
Advantage Solutions Sales And Marketing
10.2010 - 05.2024
- Mitigated risks associated with electronic data exchange by establishing secure protocols that protected sensitive information from unauthorized access.
- Enhanced customer satisfaction by resolving EDI transaction errors in a timely manner.
- Maintained accurate records of all EDI mappings, schedules, profiles, and partner information for quick reference when needed.
- Supported team members with technical guidance and training on EDI tools, increasing overall departmental knowledge and capabilities.
- Reduced processing time, implementing automated solutions for manual tasks.
- Set up new EDI trading partners while building positive business relationships with our clients, customers, and team
- Complete day to day EDI Helpdesk requests from our internal users
- Responsible for initiating and completing new trading partner set ups, carbon copy requests, EDI headers and formats, and basic system maintenance
- Manage EDI order process for 20+ National and Regional Clients
- Developed comprehensive testing plans for validating incoming and outgoing EDI transactions, ensuring accuracy and reliability.
- Ensured compliance with industry standards, researching updates to the ANSI X12 format as needed.
- Managed multiple projects simultaneously, prioritizing deadlines and effectively allocating resources as needed.
- Served as the primary point of contact for external partners during initial setup phases of new EDI relationships or changes in existing agreements.
- Collaborated with cross-functional teams to ensure seamless integration of new EDI systems and partners.
- Tracked files from origin to destination and troubleshot errors.
- Ran, reviewed and submitted daily reports using Opentext Biz Manager
- .
- Analyzed existing systems and databases and recommended enhancements to solve business needs
Business Account Administrator
Advantage Solutions Sales And Marketing
10.2007 - 10.2010
- Assist Business Development Manager with repayments and receivables
- Maintained personnel records and updated internal databases to support document management.
- Support and resolve administrative actives by maintaining communication flow and serving as a liaison to Business Managers
- Maintain efficient forms management process
- Develop accurate and timely promotional materials by inputting client information in order to create a promotional calendar
- Maintain promotional materials through tracking vehicles (i.e. spreadsheets, sample inventories, quotes, and bonus tracking)
- Ensure accurate and timely communication of promotions by maintaining updated distributions list
- Reasonable for assigned clients, who work specifically with Business Development Managers and other support personal
- Work closely with Manufactures, suppliers and producers of food products
- Maintain Business Development Managers calendars
- Support , and arrange travel arrangements, conference rooms, and business calendars of Business Development Managers
- Assist with Warehouse shipping and receiving
- Support customer service with resolving order discrepancies
Administrative Assistant
AMC Mortgage Services
11.2004 - 01.2007
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supporting the Manager of Correspondence along with his direct reports
- Maintain executive management's calendars and schedules
- Making travel plans for managers, and associates
- Planning off site events and meetings
- Manage the Purchase Requests and Invoicing
- Answering incoming calls, and routing to the appropriate department
- Faxing, filing, minutes, and writing out memos
- Distribution of department mail
- Office supply ordering
- Assist with new hires and their paperwork
- Maintaining and updating phone list and department list
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Receptionist
AMC Mortgage Services
09.2003 - 11.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- managing heavy incoming customer service calls through 12 multi lines
- Direct customer/client contact
- Overseeing sign-in out log for security purposes
- Handle walk-in customer's mortgage payments
- Update customer's accounts, data entry of mortgage customer's personal information
- Maintained conference room scheduling
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Supervisor
Pet Central
09.2002 - 09.2003
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Front counter, ringing up transactions, greeting of customers
- Overall store maintenance
- Follow up with other merchants and vendors with required information
- Payroll and human resource issues (Interviewing, hiring, terminating, Insurance request, organized workflow schedules)
- Communicate operational issues to senior management
Education
Rio Hondo Community College
Whittier, CAHigh School Diploma -
Santa Fe High School
Santa Fe Springs, CA06.1998
Skills
- System Troubleshooting
- Network Connectivity
- Business Process Analysis
- Security Protocols
- EDI implementation
- AS2
- Microsoft Office
Timeline
EDI Analyst
Advantage Solutions Sales And Marketing
10.2010 - 05.2024
Business Account Administrator
Advantage Solutions Sales And Marketing
10.2007 - 10.2010
Administrative Assistant
AMC Mortgage Services
11.2004 - 01.2007
Receptionist
AMC Mortgage Services
09.2003 - 11.2004
Customer Service Supervisor
Pet Central
09.2002 - 09.2003
Rio Hondo Community College
High School Diploma -
Santa Fe High School
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