Summary
Skills
Work History
Overview
Education
Timeline
Generic

Tiffany Dellamar

Pembroke Pines,FL

Summary

Dynamic professional with extensive experience at First Services Residential, excelling in organization and customer service. Proven ability to enhance operational efficiency through effective scheduling and document management. Recognized for fostering positive client relations and implementing security protocols, ensuring a safe environment while maintaining a polished and professional demeanor.

Skills

  • Time management
  • Verbal and written communication
  • Customer/Client relations
  • File management
  • Administrative support
  • Mail handling
  • Document management
  • Professional demeanor
  • Basic accounting
  • Information protection
  • Supply management
  • Front desk operations
  • Phone etiquette
  • Positive and professional
  • Punctual and reliable
  • Payment processing
  • Courteous and professional
  • Customer complaint resolution
  • Visitor and customer relations
  • Records maintenance
  • Supply ordering
  • Word processing
  • Inventory management

Work History

Operation

First Services Residential
05.2023 - Current
  • Conducted regular inspections of premises to identify potential security risks and
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.

Office Assistant / Receptionist

First Services Residential
05.2023 - Current
  • Assisted with daily administrative tasks to support team operations and enhance workflow efficiency.
  • Managed document preparation, ensuring accuracy and adherence to company standards.
  • Streamlined resident move-in/move-out process by managing COIs, deposits, and scheduling, ensuring 100% compliance with building .
  • Prepare checks, deposits, and monthly accounting records, with accuracy and integrity.
    Managed fobs, decals, vehicle registrations, and daily gate lists to improve resident/vendor access efficiency.
    Logged and resolved 100+ service calls annually for office equipment, access control, and building systems.
  • Oversaw amenity bookings and coordinated contractor permits (plumbing, electrical, flooring, renovations), ensuring compliance with municipal and building requirements.
  • Maintained confidentiality in handling sensitive information .
  • Expedited document processing with accurate data entry and timely filing.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.

Front Desk

First Services Residential
05.2023 - Current
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Managed front desk operations, ensuring professional and welcoming environment for residents and visitors.
  • Answered phone calls promptly, directing inquiries to appropriate departments and personnel.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Security Supervisor

Frontline
06.2022 - 02.2023
  • Monitored premises to ensure safety and security of personnel and property.
  • Conducted regular patrols to identify potential hazards or security breaches.
  • Responded promptly to alarms and incidents, coordinating with emergency services as needed.
  • Enforced company policies .
  • Assisted in training new staff on safety
  • Documented daily activities, incidents, and observations for accurate
  • Utilized surveillance systems to monitor activity and prevent unauthorized access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Security Supervisor

Allied Universal Security Services
03.2019 - 06.2022
  • Improved overall security by conducting regular patrols and monitoring surveillance .
  • Conducted regular inspections of premises, identifying vulnerabilities and implementing corrective measures.
  • Developed incident reports, documenting overall safety effectiveness.
  • Mentored junior staff members, providing guidance on best practices in surveillance and conflict resolution techniques.
  • Implemented strategic initiatives to enhance operational efficiency within the security department, driving continuous .
  • Conducted routine maintenance checks on security equipment, reducing downtime due to technical malfunctions.

Walmart Mangers

Walmart Supermarket
03.2017 - 03.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Overview

9
9
years of professional experience

Education

High School Diploma -

A. D Dosey
Miami Florida
06.1997

Timeline

Operation

First Services Residential
05.2023 - Current

Office Assistant / Receptionist

First Services Residential
05.2023 - Current

Front Desk

First Services Residential
05.2023 - Current

Security Supervisor

Frontline
06.2022 - 02.2023

Security Supervisor

Allied Universal Security Services
03.2019 - 06.2022

Walmart Mangers

Walmart Supermarket
03.2017 - 03.2019

High School Diploma -

A. D Dosey

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Tiffany Dellamar