Tiffany Deloach
Bronx,USA
Summary
Highly organized and detail-oriented administrative professional with a successful background in customer service, operations, and logistics. Proven ability to solve problems, communicate effectively, and handle complex tasks independently. Seeking an administrative position to utilize expertise in coordination, documentation, and customer relations for valuable contributions to organizational success.
Overview
13
13
years of professional experience
Work History
Ramp Agent
DNATA
02.2023 - 10.2024
- Managed comprehensive ground support tasks for flights.
- Coordinated logistics and ensured seamless operations for under-wing services of aircraft
- Organized and managed cargo documentation to support timely departures
- Contributed effectively in a team setting to maintain excellent operations within set timelines.
- Performed ground support functions at JFK Airport.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
Logistics Support Associate
Amazon Fulfillment Center
12.2021 - 01.2023
- Delivered efficient fulfillment services tailored to client needs.
- Reduced response times for client issues through effective prioritization and task management.
- Executed order picking and inventory organization tasks with precision to ensure customer satisfaction
- Utilized warehouse management systems and machinery to maintain optimal workflow
- Provider of logistics and fulfillment services
Support Services Coordinator
Conduent
11.2020 - 10.2021
- Handled high volumes of customer complaints efficiently, developing scripts to streamline communication and improve resolution times
- Maintained accurate records of customer interactions to ensure quality service and follow-up
- Trained and supported colleagues in managing escalated concerns
- Delivered exceptional customer support services.
Administrative Assistant (Part-Time)
Rutgers University
01.2017 - 01.2021
- Coordinated departmental activities within the neurology unit.
- Provided administrative support to the Stroke and Neurocritical Care team, ensuring smooth day-to-day operations
- Assisted in managing calendars, scheduling meetings, and coordinating events for department faculty and staff
- Maintained accurate and organized patient records, research data, and departmental documentation
- Communicated effectively with internal and external stakeholders to coordinate research collaborations and clinical workflows
- Supported grant applications and research proposals by compiling necessary documentation and ensuring compliance with submission guidelines
- Handled correspondence, prepared reports, and facilitated communication across various teams within the department
- Contributed to maintaining a professional and efficient office environment while prioritizing sensitive tasks with discretion
- Neurology department providing administrative support to the Stroke and Neurocritical Care team
Retail Sales Specialist
Speedway LLC
02.2012 - 11.2020
- Provided exceptional customer service and maintained store operations to achieve sales targets
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Assisted with inventory stocking and ensured compliance with safety protocols
- Took initiative in leadership tasks, acting as an interim manager as required
- Retail company providing fuel and convenience store services
Education
High School Diploma - Public Service & Law
Hillcrest High School
Queens, NY06.2010
Skills
- Administrative Support
- Customer Relationship Management
- Data Entry and Documentation
- Communication and Problem-Solving
- Task Prioritization and Multitasking
- Remote Collaboration Tools
- Proficiency in Microsoft Office Suite
- Scheduling and Calendar Management
- Inventory and Logistics Coordination
References
Available upon request
Timeline
Ramp Agent
DNATA
02.2023 - 10.2024
Logistics Support Associate
Amazon Fulfillment Center
12.2021 - 01.2023
Support Services Coordinator
Conduent
11.2020 - 10.2021
Administrative Assistant (Part-Time)
Rutgers University
01.2017 - 01.2021
Retail Sales Specialist
Speedway LLC
02.2012 - 11.2020
High School Diploma - Public Service & Law
Hillcrest High School
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