Tiffany Dennis
Henrico,VA
Summary
Diligent Property Manager with proven history of managing diverse property portfolios and ensuring tenant satisfaction. Successfully managed multiple properties, overseeing maintenance, leasing, and financial operations. Demonstrated proficiency in conflict resolution and tenant relations, ensuring smooth and efficient property management.
Overview
7
7
years of professional experience
Work History
Property Manager
JJJ 3 Properties LLC
01.2022 - Current
- Managed a portfolio of residential properties, including a 3-bedroom home located in Richmond, VA and 2-bedroom townhouse, successfully achieving full occupancy rate through effective marketing and tenant management
- Conducted screenings for qualified voucher tenants per RBH voucher program regulations ensuring stable and responsible tenancies
- Maintained comprehensive financial records, ensuring timely rent collection and issuing detailed reports to property investor
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Property Manager
Better Housing Coalition
10.2023 - 01.2024
- Conducted property tours, providing prospective tenants with detailed information regarding availability and property features
- Screened and qualified potential tenants with detailed information regarding availability and property features
- Proactively addressed tenant concerns, resolving conflicts efficiently while maintaining tenant satisfaction throughout lease terms
- Maintained accurate records of leasing activities, including tenant information, rental payments, and lease expirations using Rent Café' for recertification's
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Property Manager
Princeton Properties
06.2020 - 08.2023
- Supervised a team to achieve high standards of customer service and managed a 98-unit tax credit distressed property effectively
- Established a new filing management system while minimizing vacancies and maintaining a 98% occupancy rate
- Maintained compliance with income restrictions, preventing over-income situations and ensuring integrity of resident records
- Inspected vacant apartments daily, ensuring readiness for new tenants within 5-7 days
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Floating Assistant Manager
Meredith Management
07.2017 - 10.2019
- Managed a 113-unit LITCH distressed property and set up a new filing management system for 113 units
- Helped prepare aggressive goals and plans with corporate management
- Supervised staff by communicating standards, assigning work, processed timesheets for approval by Regional Manager
- Inspected property daily to keep property appearance looking the best property on street
- Coordinated with local agencies servicing essential to upgrading the social and economic well-being of the residents and property
- Scheduled work with approved contractors to prepare vacancies for move in and/or complete larger projects or after hour maintenance emergencies I coordinated with contractors to meet after hours or weekends to supply unit key
- Maintained 98% occupancy rate with superb resident retention
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
Bachelor of Science - Paralegal Studies
Academy of Court Reporting
Columbus, OhioVirginia Real Estate License - Virginia Real Estate Salesperson
Mosely Flint Real Estate School
Midlothian, Va2 Nursing License - Certified Nurse Aide/Registered Medication Aide
Tidewater Medical Training
Virginia Beach, VASkills
- Organizational Skills
- Conflict Resolution
- Multitasking
- Tenant Relations
- Data Entry
- Computer Skills (Yardi,MRI,Onsite, Microsoft Office)
- Critical Thinking
- Fair Housing Regulations
- Regulatory Compliance
- Attention
- Financial Management
- Maintenance Management
- Google Ads
- Google Suite
- Lease Administration
- Compliance and Regulations
- Google Analytics
- Microsoft Office
- Yardi,RentCafe,MRI
- Data Analysis
- Document Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Rent collection
- Lease Renewals
- Eviction Procedures
- Property tours and inspections
- Occupancy Management
- Administrative Support
- Fair housing mandates
- Maintenance Scheduling
- Financial budgeting and reporting
- Multi-family property management
- Property Management Expertise
- Marketing and Advertising
- Maintenance Coordination
- Contract Negotiation
- Preparing property agreements
- Compliance Monitoring
- Business Administration
- Legal knowledge
- Software Utilization
- Database Management
- Knowledge of Virginia real estate law
- Knowledge of building codes
- Loan Processing
- MRI accounting software
- Lease administration
- Skilled multi-tasker
- Property marketing and promotion
- Fair housing compliance
- Eviction notices
- Accounting operations
- Knowledge of leasing and market conditions
- Debt control
- Unit vacancies
- Work order monitoring
- Relationship Building
- Decision-Making
- Client Relations
- Administrative Leadership
- Creative and Adaptable
- Dispute Handling
- Monthly Fee and Payment Collection
- Operations Management
- Disturbance Handling
- Office Staffing
- Complaints Investigation
- Financial Reporting
- Rent Pricing Optimization
- Employee Motivation and Guidance
- Staff Coordination
- Property Marketing
Websites
Professionaloverview
Detail-oriented and proactive Property Manager with extensive experience managing all aspects of the leasing process. Proven track record of enhancing tenant satisfaction and meeting leasing targets in fast-paced environments. Strong understanding of fair housing laws, exceptional negotiation skills, and proficiency in property management software.
Professional Development
- Certified New Home Co-Broker, New Home Co-Broker Academy, 09/01/24
- Residential Apartment Manager (RAM), Tidewater Builders Association, 06/12/09
- Virginia Notary Public, Commonwealth of Virginia, 03/31/06
Accomplishments
- Increased occupancy rates from 75% to 97% in 3 months.
- Supervised team of 4 staff members.
- Achieved 100% of file audits by completing all necessary paperwork on residents files with accuracy and efficiency.
Timeline
Property Manager
Better Housing Coalition
10.2023 - 01.2024
Property Manager
JJJ 3 Properties LLC
01.2022 - Current
Property Manager
Princeton Properties
06.2020 - 08.2023
Floating Assistant Manager
Meredith Management
07.2017 - 10.2019
Bachelor of Science - Paralegal Studies
Academy of Court Reporting
Virginia Real Estate License - Virginia Real Estate Salesperson
Mosely Flint Real Estate School
2 Nursing License - Certified Nurse Aide/Registered Medication Aide
Tidewater Medical Training
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