Tiffany Denson
Long Beach,CA
Summary
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
8
8
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car Holdings
01.2019 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Manager
Johnny Rebs Restaurant
03.2017 - 07.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
Bachelor of Arts - Cinema/Digital Media Cert, Media Arts BA
Boise State
Boise, ID12.2018
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Relationship building and management
- Employee development
- Sales expertise
- Staff management
- Client relationship management
Timeline
Branch Manager
Enterprise Rent-A-Car Holdings
01.2019 - Current
Manager
Johnny Rebs Restaurant
03.2017 - 07.2018
Bachelor of Arts - Cinema/Digital Media Cert, Media Arts BA
Boise State
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