Tiffany DePlonty
Sault Ste. Marie,MI
Summary
Accomplished in enhancing customer satisfaction and managing financial transactions, I leveraged my expertise in customer service and banking knowledge at FECCCU/U.P. State Credit Union to significantly improve member experience. Skilled in relationship building and problem resolution, I excel in fast-paced environments, consistently delivering results that exceed employer expectations.
Overview
11
11
years of professional experience
Work History
Member Service Representative
FECCCU/ U.P. State Credit Union
02.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Front Desk Clerk
Northern Michigan Insurance Agency
09.2020 - 02.2022
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
Lead Toddler Teacher
Kids Kastle Learning Center
08.2017 - 09.2020
- Created a nurturing classroom environment that supported the social-emotional growth of young learners.
- Promoted early literacy skills through engaging storytime sessions, interactive word games, and letter recognition activities.
- Maintained accurate records of student attendance, behavior incidents, and academic progress, ensuring confidentiality and compliance with school policies.
- Developed strong relationships with parents through regular communication, resulting in increased involvement in their children''s education.
- Increased child engagement with creative lesson plans tailored to individual needs and interests.
- Established routines and procedures that promoted a sense of orderliness, predictability, and security for toddlers.
Sales Associate
Kohls
02.2016 - 08.2017
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
RadioShack
10.2013 - 02.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Certificate To Teach - Early Childhood Education
Baymills Community College
Brimley, MI06.2018
High School Diploma -
Harris County High School
Hamilton Georgia05.2011
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Banking knowledge
- Issue Resolution
- Teamwork and Collaboration
- Relationship Building
- Calm and Professional Under Pressure
- Problem Resolution
- Money handling abilities
- Customer Relations
Timeline
Member Service Representative
FECCCU/ U.P. State Credit Union
02.2022 - Current
Front Desk Clerk
Northern Michigan Insurance Agency
09.2020 - 02.2022
Lead Toddler Teacher
Kids Kastle Learning Center
08.2017 - 09.2020
Sales Associate
Kohls
02.2016 - 08.2017
Sales Associate
RadioShack
10.2013 - 02.2015
Certificate To Teach - Early Childhood Education
Baymills Community College
High School Diploma -
Harris County High School
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