Tiffany D. Farris
Killeen
Summary
Developed skills in fast-paced sales environment, focusing on customer relationship management and communication. Excels in understanding customer needs and delivering tailored solutions. Seeking to transition into new field, leveraging strong interpersonal and problem-solving abilities to achieve impactful results.
Overview
16
16
years of professional experience
Work History
Specialist- Sales and Services
Progressive Insurance
09.2023 - Current
- Insurance agent, proficient and licensed in 30 states
- Assisting customers inquiring about new and current policies
- Providing information regarding state rules and regulations
- Provide customers with coverage counseling and details of coverages
- Maintaining customer with the company when they move to a new state by transferring insurance
Service Consultant
Progressive Insurance
08.2022 - 09.2023
- Assist customers with insurance related questions
- Processing customer request to add and remove vehicles
- Updating customer’s address
- Provide billing details including assisting customer with payments
- Assisting current customers with reviewing policies to find potential savings
Business Specialist
First National Bank Texas
09.2018 - 08.2022
- Scan account documents such as signature cards, and index them onto the system
- Process debit card orders and ensure that the correct address is on file for the customer to ensure there are no discrepancies
- Complete changes on account information, such as address changes, name changes, etc
- Process returned mail on customer’s accounts
- Complete all data entry to ensure there are no issues on customer’s accounts
- Provide help to branch employees when they have questions regarding account or debit transactions
- Processing CD/IRA’s
- Processing account closings
- Processing daily reports
- Sending and receiving foreign items and cash advances
- Processing compromised accounts
Customer Service Manager
Wal-Mart
02.2016 - 09.2018
- Reviewing reports to establish baseline customer satisfaction levels
- Contacting customers who have complained and work with them to resolve their issues
- Promoting a positive work environment for employees and leading by example
- Managing staffing levels for the customer service counter and other key areas
- Ensuring associates are adequately trained and up to date on current procedures
- Overseeing cashiers, filling, and switching cash registers, scheduling cashiers’ breaks, assigning associates to a cashier role when the store is too busy, etc
- Various other front-end operations
Money Center Cashier/Customer Service
Wal-Mart
03.2009 - 02.2016
- Greet customers entering the money center
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there was adequate change
- Receive payment by cash, check, and debit cards
- Issue receipts, refunds, credits, or change to customers
- Cash checks and pay out money after verifying that signatures were correct, that written and numerical amounts matched, and that the accounts had sufficient funds
- Process customer’s bill payments
- Process customers wire transfers via Money Gram
Education
Personal Lines Property and Casualty License -
Killeen, TX09.2023
Diploma -
Shoemaker High School
Killeen, TX06.2004
Skills
- Customer Service
- Decision Making
- Problem Solving
- Customer Experience
- Attention to Detail
- Effective Communication
- Active Listening
- Detail Oriented
Timeline
Specialist- Sales and Services
Progressive Insurance
09.2023 - Current
Service Consultant
Progressive Insurance
08.2022 - 09.2023
Business Specialist
First National Bank Texas
09.2018 - 08.2022
Customer Service Manager
Wal-Mart
02.2016 - 09.2018
Money Center Cashier/Customer Service
Wal-Mart
03.2009 - 02.2016
Personal Lines Property and Casualty License -
Diploma -
Shoemaker High School
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