Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Diaz

Fairfield,CT

Summary

Experienced Customer Service Representative who is an excellent team player with the ability to work independently and to act decisively and effectively. Excellent computer skills with proficiency in MS Word, Excel, PowerPoint and Databases Highly skilled in administrative functions with excellent organizational, time management, and problem solving skills Demonstrated passion for learning new things. Quick study. Highly developed communications (verbal and written), and superior customer service skills Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Costumer Service Representative/ Registration

Chelsea Piers CT
01.2015
  • Answer phone calls and redirect them when necessary
  • Manage the daily/weekly/monthly agenda and arrange new meetings and appointments
  • Prepare and disseminate correspondence, memos and forms
  • File and update contact information of employees, customers, suppliers and external partners
  • Support and facilitate the completion of regular reports
  • Develop and maintain a filing system
  • Check frequently the levels of office supplies and place appropriate orders
  • Make travel arrangements
  • Document expenses and hand in reports
  • Undertake occasional receptionist duties

Receptionist

JD Limousine Service
01.2011 - 01.2022
  • Answer phone calls and redirect them when necessary
  • Manage the daily/weekly/monthly agenda and arrange new meetings and appointments
  • Prepare and disseminate correspondence, memos and forms
  • File and update contact information of employees, customers, suppliers and external partners
  • Support and facilitate the completion of regular reports
  • Develop and maintain a filing system
  • Check frequently the levels of office supplies and place appropriate orders
  • Make travel arrangements
  • Document expenses and hand in reports
  • Undertake occasional receptionist duties

Tanning Consultant

Palm Beach Tan
01.2014 - 01.2015
  • Greeting customers
  • Operating cash registers
  • Increasing in store sales
  • Maintaining sales floor appearance
  • Cross-selling products
  • Directing customers to merchandise.

Stylist

American Eagle Outfitters
01.2013 - 01.2015
  • Greeting customers
  • Operating cash registers
  • Increasing in store sales
  • Maintaining sales floor appearance
  • Cross-selling products
  • Directing customers to merchandise
  • Knowledge of fashion trends, color schemes and designer labels
  • Awareness of art, design and fashion history
  • Understanding of different face and body shapes
  • Knowledge of different body types and how to dress them in the most flattering way
  • Business skills such as marketing, networking and advertising
  • Effective communication skills to work with clients
  • Creativity and innovation
  • Eye for detail
  • Well organized

Customer Sales Associate

Aerosoles
01.2013 - 01.2014
  • Greeting customers
  • Operating cash registers
  • Increasing in store sales
  • Maintaining sales floor appearance
  • Cross-selling products
  • Directing customers to merchandise.

Holiday Assistant

J.Crew
01.2013 - 01.2014
  • Operating cash registers
  • Increasing in store sales
  • Maintaining sales floor appearance
  • Cross-selling products
  • Directing customers to merchandise
  • Greeting Customers

Education

Bachelors - Business

Fairfield University
Fairfield, CT
05.2028

High School Diploma -

Joseph A. Foran High School
Milford, CT
05.2013

Skills

  • Data Entry
  • Consultative Sales
  • Data Collection
  • Report Generation
  • Scheduling
  • Product Knowledge
  • Appointment Scheduling
  • Paperwork Processing
  • Call Management
  • Information Security
  • Account Updating
  • Professional Telephone Demeanor
  • Store Maintenance
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Spreadsheets
  • Product Education
  • Money Handling Abilities
  • Sales Expertise
  • Problem Resolution

Timeline

Costumer Service Representative/ Registration

Chelsea Piers CT
01.2015

Tanning Consultant

Palm Beach Tan
01.2014 - 01.2015

Stylist

American Eagle Outfitters
01.2013 - 01.2015

Customer Sales Associate

Aerosoles
01.2013 - 01.2014

Holiday Assistant

J.Crew
01.2013 - 01.2014

Receptionist

JD Limousine Service
01.2011 - 01.2022

Bachelors - Business

Fairfield University

High School Diploma -

Joseph A. Foran High School
Tiffany Diaz