Tiffany Diaz

• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Managed logistics budgets and forecasting to achieve cost-effective operations.
• Negotiated transportation and logistics contracts to reduce shipping costs.
• Monitored logistics performance and identified improvement opportunities.
• Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
• Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
• Directed shipping and receiving of wide range of products daily.
• Improved inventory accuracy by developing and implementing enhanced control systems.
• Streamlined logistics processes by implementing efficient inventory management systems.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Manage customer accounts in excel spreadsheets
• Responsible for billing and data entry tasks during month end
• Responsible for monitoring drivers’ delivery activity; scheduling, delivery and routing issues with external customers and contracted drivers
• Schedule and oversee fulfillment of products and services to customers
• Provide daily freight solutions for our global customers
• Maintain phone and email communication between external customers and contracted drivers/couriers
• Resolve any customer issues, complaints and answer client questions

• Executed quality assurance processes in SAP • Heavy customer contact scheduling deliveries, pick-ups and moves of printers

• Assisted customers with all documentation in regard to contracts, servicing of printers

• Worked closely with team members to back each other when workload is heavy

• Developed training materials for new hires, facilitating quick integration into the team and enabling efficient performance of tasks.

• Maintained detailed record of documents pertaining to customers contracts

• Reviewed call logs and reports with Supervisor to ensure completion

• Followed and improved documentation and procedures for products and services

• Monitored and contacted stores regarding purchases and deliveries

• Met with management team regarding objectives, planned activities, reviews and analysis

• Set and confirmed appointments, following up for each shown or missed appointment.

• Resolved problems by researching and exploring answers and alternative solutions

• Implemented solutions and escalated unresolved problems

• Maintained extensive call center database by entering information into Oracle

• Enhanced organization reputation by accepting ownership for accomplishing new and different requests