Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tiffany Diaz

Perth Amboy,New Jersey

Summary

Dynamic barista with proven expertise at Starbucks, excelling in customer service and upselling techniques. Skilled in point-of-sale operations and employee training, I consistently enhanced customer satisfaction and increased average order value. Committed to maintaining high standards of cleanliness and compliance with health regulations, I thrive in fast-paced environments. Energetic professional in the specialty coffee and customer service sector, known for high productivity and efficient task completion. Possess specialized skills in espresso drink preparation, latte art creation, and inventory management. Excel at interpersonal communication, time management, and adaptability, ensuring seamless operations and positive customer experiences.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
Woodbridge, NJ
09.2023 - Current
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Maintained calm demeanor during high-volume periods and special events.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Described menu items to customers and suggested products based on stated preferences.
  • Operated cash registers to process customer payments.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Restocked product displays based on demand and projected sales.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Prepared and served hot or cold beverages.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Received and accurately processed customer payments.
  • Utilized POS system to receive and process customer payments.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Supported highest standards of conduct and service to support company reputation.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Monitored inventory levels of supplies and restocked when necessary.

Education

High School Diploma -

Carteret High School
Carteret, NJ
04-2025

Skills

  • Customer service
  • Point-of-sale operation
  • Food safety compliance
  • Inventory management
  • Team building
  • Visual merchandising
  • Client relationship management
  • Cash handling
  • Employee training
  • Front of house operations
  • Reliability
  • Product promotion
  • Cleanliness
  • Opening and closing procedures
  • Safe food handling
  • Friendly and outgoing
  • Physical stamina
  • Team leadership
  • Point of sale
  • Sales techniques
  • Payment processing
  • Clear communication
  • Workflow management
  • Excellent math skills
  • Food presentation
  • Problem-solving abilities
  • Feedback reception
  • Allergen awareness
  • Beverage customization
  • Health and safety standards
  • Upselling techniques
  • Process control
  • Quality assurance
  • Speedy and efficient
  • Flexible schedule
  • Adaptability and flexibility
  • Serve customer needs
  • Performance improvements
  • Analytical skills

Languages

English
Professional
Spanish
Professional

Timeline

Barista

Starbucks
09.2023 - Current

High School Diploma -

Carteret High School
Tiffany Diaz