Tiffany Di Domenico
PHOENIX,Arizona
Summary
Reliable server brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks.
Overview
4
4
years of professional experience
Work History
Takeout Server
BJ's Restaurant & Brewhouse
07.2023 - Current
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Offered suggestions based on customer preferences or dietary restrictions when they were unsure about what to order.
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
- Fostered positive relationships with regular customers, cultivating loyalty through personalized service experiences.
- Upheld food safety standards by properly packaging items to maintain quality during transportation.
- Continuously updated knowledge of menu options, allergens, ingredients, and nutritional information to better assist customers with their selections.
- Promoted new menu items or specials, driving sales growth for featured products or limited-time offers.
- Maintained a professional demeanor under pressure while providing exceptional service even during peak times or challenging situations.
- Verified orders before handing them over to customers, ensuring accuracy and reducing complaints.
- Streamlined payment processes by efficiently handling cash transactions and operating POS systems accurately.
Host
Huss Brewing
06.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Sever
Uncle Bear's Bar & Grill
04.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Host/ Takeout Server
Cheddar Scratch Kitchen
09.2022 - 02.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Promoted business loyalty by fostering positive customer relationships.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Cross-trained to handle different restaurant roles, including kitchen and to-go stations.
- Backed up servers by checking on tables and retrieving items for guests.
- Completed daily side work and opening and closing duties without fail.
Assistant Manager
Vero Beach Dry Cleaners
01.2020 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Bachelor of Science - Sign Language Interpretation
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05.2026
Associate of Science -
Indian River State College
Ft. Pierce, FL12.2020
High School Diploma -
Paradise Valley High School
Phoenix, AZ05.2016
Skills
- Excellent customer service
- Teamwork and Collaboration
- Professional Appearance
- Decision-Making
- Problem Resolution
- Money Handling
- High-volume dining
- Food Handlers Card
- Customer Relations
- Staff Training
- Guest Engagement
- Strong Work Ethic
Languages
English
Full Professional
Timeline
Takeout Server
BJ's Restaurant & Brewhouse
07.2023 - Current
Host
Huss Brewing
06.2023 - Current
Sever
Uncle Bear's Bar & Grill
04.2023 - 08.2023
Host/ Takeout Server
Cheddar Scratch Kitchen
09.2022 - 02.2023
Assistant Manager
Vero Beach Dry Cleaners
01.2020 - 04.2022
Bachelor of Science - Sign Language Interpretation
Maricopa Community Colleges - Phoenix College
Associate of Science -
Indian River State College
High School Diploma -
Paradise Valley High School
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