Tiffany Dixon
Highland,IL
Overview
17
17
years of professional experience
1
1
Certification
Work History
Funeral Director Assistant
Stonemor Partners
07.2022 - 10.2023
- Assisted with funerals, visitations, and memorial services.
- Discussed the nature of funeral service, disposition of the remains and funeral costs with family members.
- Communicated with insurance companies to secure death benefits for the families of the deceased.
- Displayed the highest level of professionalism and sensitivity when dealing with grieving family members.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Dressing and casketing.
- Filed Death Certificates on Illinois Vital Records System.
- Improved appearance of remains with use of cosmetics.
- Assisted with embalming procedures and updated case study reports.
- Worked with cemeteries to schedule grave opening and closing.
- Picked up deceased at private homes, hospitals, and county morgues.
- Arranged clergy, music, and other service details for clients.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Maintained cleanliness of funeral home facilities and a comfortable environment for mourning guests.
- Assisted in the creation of personalized memorial materials such as prayer cards, photo collages, and tribute videos – ensuring a lasting memory for families.
Truck Service Advisor & Parts Specialist
Central States ThermoKing
06.2019 - 05.2021
- Implemented effective scheduling methods that optimized workflow and technician productivity while minimizing customer wait times.
- Collaborated with team members to ensure timely completion of repairs, resulting in minimal downtime for clients.
- Enhanced customer satisfaction by providing timely and accurate information on truck repair services and maintenance schedules.
- Served as a liaison between the service department and sales team, collaborating on strategies to increase overall dealership performance.
- Streamlined communication between technicians and customers, ensuring clear understanding of repair needs and expectations.
- Coordinated inventory management activities to minimize stockouts while avoiding excess backstock levels on high-demand parts or supplies.
- Participated in ongoing training programs to stay current on industry trends, technology advancements, and best practices in truck servicing.
- Provided exceptional customer service throughout the entire repair process, including follow-up calls to confirm satisfaction with completed work.
Office Manager
Smiley Heating & Cooling
09.2013 - 10.2019
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw accounts payable and receivable functions to maintain timely payments and balanced books.
- Managed staff scheduling, payroll, and benefits administration to ensure smooth operations and employee satisfaction.
- Processed weekly time cards to report employee's earnings for payroll disbursement.
- Contributed receiving data for financial lead for end-of-year accounting and internal audit processing.
Inventory Control Manager
Travel Centers Of America
10.2006 - 07.2017
- Improved inventory accuracy by implementing a robust cycle counting program and refining warehouse organization strategies.
- Processed damaged goods and completed wasted inventory paperwork.
- Maintained control of cycle counts, physical inventory and discrepancy research.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Managed a team of technicians, providing training and support to improve their performance and productivity.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
Education
Associate of Science - Mortuary Science
Worsham College of Mortuary Science
Wheeling, IL01.2024
Skills
- Google Applications
- Microsoft Applications
- Illinois Vital Records System
- Tukios
- Canva
- Meaningful Funerals Obituary
- Passcare Inc - Funeral Software
- Messenger Stationery / Make it Personal!
- Legacy Touch
- Zoom
- Tribute Management Software (TMS)
- Mortuary operations
- OSHA Regulations
- Attention to Detail
Certification
CANA Crematory Operator Certification
December 2022 to December 2027
Crematory Operator Training Certification
US Cremation Equipment
June 13, 2023
Timeline
Funeral Director Assistant
Stonemor Partners
07.2022 - 10.2023
Truck Service Advisor & Parts Specialist
Central States ThermoKing
06.2019 - 05.2021
Office Manager
Smiley Heating & Cooling
09.2013 - 10.2019
Inventory Control Manager
Travel Centers Of America
10.2006 - 07.2017
Associate of Science - Mortuary Science
Worsham College of Mortuary Science