TIFFANY D. MANUEL
Alexandria,VA
Summary
Personable and organized professional with knack for creating seamless event experiences and fostering positive client relationships. Adept in event planning, venue management, and vendor coordination with strong understanding of logistical and operational requirements. Committed to delivering successful conferences that exceed client expectations and drive business growth.
Overview
3
3
years of professional experience
Work History
Manager, Food Services
Boeing
08.2024 - Current
- Supervised a team of direct reports on effective cooking and meal preparation methods, operations and procedures to ensure all tasks are completed on time within a fast-paced environment
- Oversaw daily food operations, ensuring high-quality products and service delivery
- Managed budgets for events, tracking expenses and reconciling accounts, resulting in a15% decrease in overall costs
- Achieve financial targets and goals for both the company and client.
- Develop and maintain strong relationships with clients and customers.
- Motivate, coach, and mentor frontline staff to enhance performance and growth.
- Ensure compliance with Sodexo standards, including food safety and physical safety programs.
- Drive operational excellence while maintaining a positive work environment and client satisfaction
Manager, Catering and Conference
Seasons Culinary Services for Compass Group
04.2022 - 08.2024
- Led a team of 20 staff members to successfully cater events for up to 500 guests, maintaining an average rating of 4.5 stars on client feedback surveys
- Managed end-to-end event operations, from menu planning to execution, resulting in a15% increase in client satisfaction ratings
- Trained over 50 staff members on customer service techniques, menu item descriptions, and presentation best practices, resulting in a 95% increase in positive customer feedback scores
- Analyzed food costs on a monthly basis to identify cost-saving opportunities, resulting in a10% reduction in overall food expenses
- Implemented an inventory tracking system to monitor food usage and reduce waste, leading to a 15% decrease in food costs
- Collaborated with chefs to source local and sustainable ingredients, helping to maintain the reputation of an eco friendly establishment
- Analyzed customer feedback data to identify trends and opportunities for improvement, resulting in a 15% increase in overall customer satisfaction ratings
Education
Associate of Arts - Culinary Arts
The Art Institute of Washington
Washington, DC06.2012
Skills
- Allergen awareness
- Operational efficiency
- Food presentation
- Food safety compliance
- Food service operations
- Coaching and mentoring
- Health and safety regulations
- Infection control
- Nutritional knowledge
- Work Planning and Prioritization
- Task prioritization
- Safe food handling
- Adaptability and flexibility
Timeline
Manager, Food Services
Boeing
08.2024 - Current
Manager, Catering and Conference
Seasons Culinary Services for Compass Group
04.2022 - 08.2024
Associate of Arts - Culinary Arts
The Art Institute of Washington
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