Summary
Overview
Work History
Skills
Timeline
Generic

Tiffany Dobek

Alsip,IL

Summary

Dedicated professional with over 7 years of lighting experience and 25 years of progressive customer service and personnel management experience.

Overview

26
26
years of professional experience

Work History

Inside Sales Representative

ITG ( Illumination Technology Group)
Naperville, IL
03.2023 - Current
  • Negotiated with customers regarding price, delivery terms, payment terms and other conditions.
  • Provided customers with product information, pricing and availability.
  • Developed and maintained relationships with key customers to ensure customer satisfaction.
  • Cross-sold additional products or services based on customer needs.
  • Followed up on pending orders and inquiries in a timely manner.
  • Worked in conjunction with outside sales representative to maintain and grow product sales.
  • Took inbound calls, promoting products and services to secure new accounts.
  • Maintained and updated customer database with contact details and sales interaction history.
  • Utilized CRM software to track sales progress and communicate with team members.

Lighting Sales Support

Mulcrone & Associates (formerly R&D Lighting)
Wooddale, IL
01.2017 - Current
  • Assist customers in processing orders and resolve any post-sales issues
  • Acted as project manager for major projects such as McCormick Place and Portage Schools
  • Helped set up and establish distribution center for a few of our major lines
  • Train new employees
  • Oversee daily operations of other employees in lighting division
  • Billing of warehouse shipments to the manufacturer.

Front End Manager

Jewel-Osco
Chicago, IL
01.2016 - 01.2017
  • Responsible for recruiting, training and managing over 50 store associates in an under-performing store
  • Review employment needs within the store
  • Recruiting new associates using Taleo system; conduct orientation and benefit administration
  • Onboard employees using Manager Self Service (MSS) system
  • Process store payroll and handle discrepancies
  • Regulate overall flow of store Front End to maximize customer satisfaction
  • Responsible for attaining budget targets
  • Evaluates work performance of department associates and follows Union guidelines for disciplinary action
  • Handle and resolve customer escalations in an efficient and friendly manner.

Assistant Front End Manager

Jewel-Osco
South Chicago Heights, IL
01.2015 - 01.2016
  • Managed Store operations schedule
  • Oversaw cash balancing of all store funds to ensure accurate accounting
  • Coached employees to ensure customer satisfaction and positive employee morale
  • Directed Front End activities to maximize sales, earnings and expense control.

Front End 3rd Person (Customer Service)

Jewel-Osco
01.2003 - 01.2015
  • Provided outstanding customer service for all departments; escorted customers to products and processed promotional coupons and exchanges/returns
  • Performed cash balancing procedures according to company policy and reported issues to management
  • Maintained gift card inventory, working with resellers to place orders
  • Conducted cashier and bagger compliance audits and ensure compliance with local, state, federal and company guidelines.

Supervisory Responsibilities

01.2002 - 01.2015
  • Monitored department associate's performance and reported incidents requiring discipline to Store Director
  • Trained all new Front End associates on job duties, customer satisfaction, and company policies, procedures, and standards.

Front End Cashier

01.1999 - 01.2002
  • Operated cash register accurately and scanned all merchandise efficiently.
  • Parceled groceries for customers in a highly efficient and friendly manner.

Skills

  • Lighting sales support
  • Project management
  • Distribution center setup
  • Operations management
  • Billing
  • Customer service
  • Personnel management
  • Recruiting
  • Coaching / Training
  • Payroll processing
  • Budget management
  • Performance evaluation
  • Customer escalations handling
  • Store operations management
  • Sales maximization
  • Compliance auditing
  • Supervisory responsibilities
  • Microsoft Office (Word, Excel, PowerPoint)
  • IT support
  • Oasis Order entry system
  • TradeTech Solutions experience
  • Event coordination

Timeline

Inside Sales Representative

ITG ( Illumination Technology Group)
03.2023 - Current

Lighting Sales Support

Mulcrone & Associates (formerly R&D Lighting)
01.2017 - Current

Front End Manager

Jewel-Osco
01.2016 - 01.2017

Assistant Front End Manager

Jewel-Osco
01.2015 - 01.2016

Front End 3rd Person (Customer Service)

Jewel-Osco
01.2003 - 01.2015

Supervisory Responsibilities

01.2002 - 01.2015

Front End Cashier

01.1999 - 01.2002

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Tiffany Dobek