Excel
Tiffany Donaldson
Dallas,Texas
Summary
Dynamic professional with a strong background in system access administration and vendor management, demonstrated at Assured Benefits Administrators. Excelled in optimizing benefits administration processes and leading network expansions, showcasing project management and SQL proficiency. Achieved seamless systems transitions and enhanced data accuracy, underpinning a commitment to process improvement and customer service excellence. Multi-talented support specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing several years of experience in technology.
Overview
7
7
years of professional experience
3
3
Certification
Work History
HRSC Support Center-contract
Massachusetts General Brigham
Remote, MA
12.2024 - 01.2025
- Leverage Workday and ServiceNow to manage HR processes, update records, and resolve requests efficiently, while maintaining data.
- Ensure service excellence by meeting or exceeding service level agreements, and delivering high-quality solutions via HR systems and tools.
- Maintained accurate records of all customer interactions in CRM software systems, such as Salesforce.
- Provided recommendations for additional products or services based on customers' individual needs.
Vendor Administrator
Assured Benefits Administrators
Dallas
01.2023 - 07.2024
- Administered system access and maintained user rights according to SLAs and company procedures
- Managed vendor relationships and coordinated with internal teams to optimize benefits administration processes
- Utilized JIRA and SQL for software applications and database management
- Negotiated favorable terms and pricing, optimizing cost savings and profitability
- Managed procurement process from sourcing to contract negotiation and finalization
Provider Network Administrator
Imperial Health Plan of California
Farmers Branch
06.2021 - 05.2022
- Oversaw provider network expansion and ensured compliance with Medicare regulations
- Led cross-functional teams in system implementations across multiple states, achieving seamless transitions
- Developed and maintained contract databases using SQL, enhancing data accuracy and reporting capabilities
Claims Associate
Sedgwick
Plano
07.2019 - 06.2021
- Analyzed and managed complex claims processes, exceeding client expectations and achieving timely resolutions
- Collaborated with internal stakeholders to improve claim settlement processes, resulting in increased efficiency
- Prepared and filed state-mandated reports and negotiated claim settlements
Front Desk Coordinator
CareNow Urgent Care
Garland
03.2018 - 06.2019
- Trained and supervised new staff on customer service standards, ensuring high levels of patient satisfaction
- Managed scheduling for healthcare providers and facilitated seamless patient flow in a fast-paced environment
- Utilized Microsoft Office Suite for daily operations and reporting
Education
Associate - Health Sciences
Montgomery College
Skills
- System Access Administration
- Vendor Management
- Project Management
- Process Optimization
- Customer Service Excellence
- Microsoft Office Suite (365, Word, Excel, Outlook)
- Software Application (JIRA)
- Programming Language (SQL)
- Network Management
- Generating Reports
- Incident management
- Operating systems
- SLA compliance
- Workday expertise
Certification
- CompTIA Security+, 08/01/22, CYLOC Solutions
- Data Analytics, 02/01/23, Udacity
- Certified SOC Analyst (CSA)
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
MySQL
PowerBI
Salesforce
Workday
JIRA
ServiceNow
Slack
Splunk
Timeline
HRSC Support Center-contract
Massachusetts General Brigham
12.2024 - 01.2025
Vendor Administrator
Assured Benefits Administrators
01.2023 - 07.2024
Provider Network Administrator
Imperial Health Plan of California
06.2021 - 05.2022
Claims Associate
Sedgwick
07.2019 - 06.2021
Front Desk Coordinator
CareNow Urgent Care
03.2018 - 06.2019
Associate - Health Sciences
Montgomery College
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