TIFFANY D. ORTIZ
Orlando,FL
Summary
Highly skilled and talented hospitality and customer service professional consistently delivering exceptional results throughout career. Excel in field by achieving goals through focus, commitment, and motivation. Strong organizational skills and effective prioritization abilities provide invaluable assistance while efficiently managing multiple tasks. Proactive approach in bringing innovative ideas to organizations, with a strong focus on turning underperforming metrics around and driving sustainable success. Goal-oriented and solutions-focused approach designed to deliver outstanding outcomes.
Overview
16
16
years of professional experience
Work History
Manager / Team Lead
Intouchcx
12.2023 - Current
- Company Overview: Formerly known as 24-7 Intouch
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Floor Specialist & Team Leader for City, Pride & USA Games
Orlando City Soccer Team
03.2023 - 02.2025
- Streamlined inventory management for efficient product replenishment and improved sales.
Delivery Driver
Roadie
01.2022 - 12.2024
- Company Overview: USPS company
- Sorting and Loading: Prepare mail and packages for delivery by sorting, lifting, and loading them onto vehicles.
- Delivery: Transport and deliver mail along assigned routes, either on foot or by vehicle.
- Customer Interaction: Collect mail from customers, sell stamps, and provide other postal services.
- Adherence to Regulations: Follow postal laws, regulations, and traffic rules while driving.
- Weather Adaptability: Work indoors and outdoors in various weather conditions, including rain, snow, and heat.
- Vehicle Maintenance: Perform general maintenance on delivery vehicles to ensure safety and compliance.
Landscaping & Authorized Signatory
Hosannah Landscaping
03.2012 - 09.2022
- Company Overview: Currently the company is no longer Hosannah Landscaping it's now under JBI properties
- Performed landscaping duties with Hosannah Landscaping, including clearing excess leaves, mulching, and debris from properties.
- Maintained and cleaned decorative plants used for interior décor within the airport.
Customer Service Agent II
Intouchcx
06.2024 - 12.2025
- Company Overview: Formerly known as 24-7 Intouch
- Formerly known as 24-7 Intouch
Customer Service Agent
Intouchcx
12.2023 - 06.2024
- Company Overview: Formerly known as 24-7 Intouch
- Formerly known as 24-7 Intouch
Customer Service specialist
24-7 Intouch
09.2019 - 12.2019
- Company Overview: Currently renamed Intouch
- While being here I performed call center duties
- Making sure every call that was received was answered in a timely manner and also providing excellent service to each individual customer
- My after call time stayed at zero while I was on the contract
- My average handle time was less than 4 minutes and Customer Service Surveys were at 100% with no complaints from any customers or leadership
- When the contract ended I was ranked top two for performance with this line of business out of the entire site including Orlando and Tampa
- Currently renamed Intouch
Insurance Representative
Square-trade
09.2016 - 04.2019
- While here I was able to accomplish shadowing (floor support) for new employees on the floor giving supervision
- I was given the CTAT championship belt on multiple occasions, I was also granted to be able to do DIAL (which is a special privilege to be able to try out a new higher position in the company to be able to move)
- Always obtained A's & B's with my score card, meeting all required metrics, landing me the ability to be able to have the 7-4 am schedule which is something that was not possible but for a handful with the exceptional work ethic being performed
Lead Valet Cashier
J W Marriott Grande Lakes
02.2014 - 09.2016
- While here I was able to maintain every guest / client's keys that came into the resort
- We also hosted events that were held at the resort along with ticketed events
- Here I performed data entry into the computer and also managed the cash funds for the events held
Server & Cashier
Universal Studios
08.2009 - 12.2009
- Here I performed many different roles while working inside of Universal Studios
- I worked turnstiles for park entry
- I was also a server at multiple restaurants inside of Universal, along with beer vending for Holidays
Education
Business -
Seminole State College
03.2025
Valencia Community College
04.2010
Diploma -
Ocoee High School
05.2009
Skills
- Consistent work history
- Proficient at Computer Usage and Software Applications
- File Management Specialist
- Revenue Management Specialist
- Extensive customer service experience
- Solid verbal and written communication skills
- Client Relationship Development
- Conflict Management and Problem-Solving
- Critical thinking skills
- Strong organizational skills
- Efficient at achieving goals through timely project completion and a strong focus on deadlines
- Executive Assistant
- Organized the schedule for delivery of merchandise
- Organized and managed customer files
- Provided assistance with resolving service issues
- Managed customer payment accounts
- Provided customer service and sales
- Contributed to achieving company sales targets
- Proficient in the use of cell phone activation databases
- Clerical duties
- Coordinated team building events
- Aiding in the implementation of Quality Assurance measures
- Guiding and managing a team of 15 employees
- Facilitating the training process for new hires
Timeline
Customer Service Agent II
Intouchcx
06.2024 - 12.2025
Manager / Team Lead
Intouchcx
12.2023 - Current
Customer Service Agent
Intouchcx
12.2023 - 06.2024
Floor Specialist & Team Leader for City, Pride & USA Games
Orlando City Soccer Team
03.2023 - 02.2025
Delivery Driver
Roadie
01.2022 - 12.2024
Customer Service specialist
24-7 Intouch
09.2019 - 12.2019
Insurance Representative
Square-trade
09.2016 - 04.2019
Lead Valet Cashier
J W Marriott Grande Lakes
02.2014 - 09.2016
Landscaping & Authorized Signatory
Hosannah Landscaping
03.2012 - 09.2022
Server & Cashier
Universal Studios
08.2009 - 12.2009
Valencia Community College
Diploma -
Ocoee High School
Business -
Seminole State College
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