Tiffany Dotson
Grove City,OH
Summary
Motivated and driven, embraces new challenges and constantly pushing to achieve more. Strong work ethic, adaptability, and excellent interpersonal skills. Excels both independently and as part of a team. Quick to grasp new concepts and skills, always eager to apply time management and organizational abilities to any situation. Approximately 10 years of customer service experience. Committed, reliable, and ready to make a positive impact.
Overview
11
11
years of professional experience
Work History
Business Consultant
Sedgwick
12.2022 - Current
- Coordinate with internal teams to implement new clients.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Generated thorough and useful report samples for new clients including ATP reports.
- Review of HRIS and History and Takeover files from new clients to transfer to Sedgwick's system while ensuring accuracy of data and regulations.
- Established communication protocols with customers related to implementation timeline expectations.
- Monitored progress of implementations in order to meet deadlines set by clients and Sedgwick.
- Worked with vendors when necessary in order to obtain needed resources or materials.
- Managed configuration, installation and troubleshooting of policies for clients.
- Test various scenarios to ensure accuracy of data entry into the system.
Leave of Absence Specialist
Sedgwick Claims Management
01.2017 - 12.2022
- Processed paperwork for FMLA, Short Term Disability and other types of leave of absences.
- Generated letters to employees confirming their eligibility for leave of absence benefits.
- Created and maintained employee records related to leaves of absences in accordance with company policies and procedures.
- Collaborated with Human Resources department in order to ensure that all necessary documents are completed accurately prior to granting an employee's request for a leave.
- Conducted research on state and federal laws regarding leave of absence regulations.
- Assisted employees with their leave of absence requests, including providing information on the process and requirements.
Customer Service Representative
Kimball Midwest
01.2014 - 01.2017
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks as specified.
- Answered incoming calls and emails, providing frontline customer assistance with product and service transactions.
- Made outbound calls to obtain account information.
- Maintained knowledge of current promotions.
- Assisted customers with product ordering, returns and exchanges.
- Escalated customer concerns, issues and requirements to supervisors or their sales representative if needed.
Skills
- Effective Communication
- Time management abilities
- Planning and organizational skills
- Vendor collaboration
- System optimization
- Teamwork and Collaboration
- Multitasking Abilities
- Reliability
- Presentation skills
- Microsoft Word and Excel experience
- Issue Research
Timeline
Business Consultant
Sedgwick
12.2022 - Current
Leave of Absence Specialist
Sedgwick Claims Management
01.2017 - 12.2022
Customer Service Representative
Kimball Midwest
01.2014 - 01.2017
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