With a proven track record at Huntsville Hospital Main, I excel in delivering exceptional customer service and maintaining high cleanliness standards. My expertise in safe food handling and ability to thrive in high-pressure environments have consistently enhanced guest satisfaction and team efficiency. Renowned for a strong work ethic and exceptional hospitality service, I bring both critical hard and soft skills to any dynamic team.
Overview
7
7
years of professional experience
Work History
Server
Metro Diner
08.2022 - 02.2025
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Nurse
Huntsville Hospital Main
01.2019 - 04.2022
Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Performed routine wound care and dressing changes on schedule.
Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
Implemented infection control measures that significantly reduced hospital-acquired infections.
Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
Server
Baumhower's Victory Grille
06.2018 - 11.2021
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Improved dining experience by providing prompt, attentive service to guests.
Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Enhanced team efficiency, collaborating effectively in high-pressure settings.
Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Contributed to inventory management by monitoring stock levels.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.