Tiffany Dotson MBA
Oklahoma City
Summary
Experienced in the healthcare industry, possess a strong set of analytical, attentive, and problem-solving skills. Career journey has honed abilities in communication, leadership, organization, and management. These skills have allowed effective navigation of the complexities of the healthcare field. With a track record of success, well-equipped to contribute to any organization seeking a dedicated professional with a passion for delivering high-quality healthcare services.
Overview
15
15
years of professional experience
Work History
Business Office/Human Resource Manager
Warr Acres Nursing Center
01.2017 - Current
- Manage accounts receivables
- Monthly reconciliation of Income and Expense for direct patient care
- Insure accuracy of Insurance and Medicare A and B claims
- Reviews financial obligations with residents and/ or / responsible parties
- Ensure update for newly hired and terminated staff are posted promptly
- Processes required enrollments and terminations documents through payroll and insurance providers to ensure accurate record keeping and proper deductions
- Act as liaison between employee and staff
- Ensure monthly Quality of Care report completed
- Conducts new employee orientations at facility to ensure employee gain an understanding of benefit plans and enrollment provisions
- Assists with annual benefit open enrollment period each year, as needed
- Processes benefit changes, including enrollment and termination forms within deadlines
- Ensure incident reports and related workers compensation claims are completed and submitted in a timely manner
- Assists in the completion of responses to unemployment claims and provides backup documents as required
- Assists with preparations of annual affirmative action plan, if applicable
- Completes personnel-related reports for management as requested
Business Office Manager
Grace Living Center
01.2014 - 01.2017
- Assemble and maintain the Admission and Financial information for nursing home residents to maximize the billings and collections of the facility's accounts receivables
- Prepare billings to Medicare, Medicaid, Insurance, Private and other payers
- Implementation off follow-up policies and procedures to insure residents account balances are fully paid on a timely basis
- Verify residents' health insurance benefits and research claims billed to Medicare, Medicaid or insurance companies that were denied or adjusted to determine specific collection activities
- Converse with residents, resident family members and other payers to resolve billing discrepancies and disputes to generation of aged accounts receivables
- Direct department operations to prepare and retain records, files, and reports in accordance with facility, federal and state standards
- Assist residents with Medicaid applications and oversee the process until approval has been obtained from the Oklahoma Department of Human Services
Certified Nursing Assistant/Unit Secretary
St. Anthony Hospital
01.2010 - 01.2014
- Providing daily patient care including physical therapy, lab administration and scheduling discharged patient aftercare
- Performing support roles for Cardiac, Neurology, Step-Down, ICU, Surgery, Oncology
- Performing clerical duties for Physicians and generated internal/external reports
- Handles and Records of medical records into Epic (Medical Records Based System)
- Ensure Policy and Procedures are followed according to JCAHO safety requirements
- Assist management of all administrative support programs
- Perform data entry for healthcare programs throughout hospital
Education
Master of Clinical Mental Health Counseling (LPC) - Mental Health Counseling
The University of Oklahoma
Norman, OK08-2026
Skills
- Team Player
- Recordkeeping
- Analyzing Information
- Excellent Time Management Skills
- Accounting
- Auditing
- Employee Resolution
- Project Presentations
- Payroll administration
- Claims management
- Financial reporting
- Timekeeping processes
- Effective communication
Computer Experience
- Microsoft Word
- Excel
- Outlook
- PowerPoint
Timeline
Business Office/Human Resource Manager
Warr Acres Nursing Center
01.2017 - Current
Business Office Manager
Grace Living Center
01.2014 - 01.2017
Certified Nursing Assistant/Unit Secretary
St. Anthony Hospital
01.2010 - 01.2014
Master of Clinical Mental Health Counseling (LPC) - Mental Health Counseling
The University of Oklahoma
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