Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Douglas

Fort Wayne,IN

Summary

Dedicated truck driver with a Class A CDL and extensive experience at Hirschbach Motor Lines. Proven track record in load security and transportation safety, ensuring timely deliveries. Recognized for exceptional customer service and strong communication skills, consistently exceeding performance expectations while operating refrigerated trailers and managing logistics efficiently. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

14
14
years of professional experience

Work History

Truck Driver

Hirschbach Motor Lines Inc.
04.2024 - 06.2025

I was a regional dedicated truck driver. The account i was on for this company was Tyson Foods, (hauling refrigerator units).

Truck Driver

Werner Enterprises
12.2021 - 10.2023

I received my CDL Class A in december, Year 2020 with Prime Inc trucking. After my father passed away. Tractor and Trailer, going state to state in a dedicated lane.

Call Center Representative

Teleperformance
01.2018 - 08.2020

I worked for American Express travel, I booked travel for card member's, (car rentals, flights, and hotels) Also i did refunds (especially during covid 2019 / 2020). I used multiple platforms to perform my job duties everyday.

Customer Service Representative

Walmat Supercenter
09.2013 - 11.2017

I worked as a Cashier for 3 months and got a promotion for Customer Service. And a short time after that i got another promotion for the Money Center the hours would be from open to close. I love communicating with people and helping them. The details for both position's include: Cashing Checks, issuing Money orders, Returning items for customer's, sort carts with all returned goods, helping customer's find items in store, answering phones and use a over head intercom to page someone if help was needed. I also was selected for the Front End Associate of the month of January in year 2014.

Warehouse Forklift Operator

Saratoga Potato Chip
01.2011 - 05.2013

I received my forklift certification and was able to load and unload trucks and I also placed items and or, items and pallets in the staging area.

Education

GED -

Anthis Career Center
Fort Wayne
03-2009

Skills

  • Load security
  • Transportation safety
  • Commercial driving
  • Heavy lifting
  • Dependable and reliable
  • Customer service
  • Verbal and written communication
  • Trip planning
  • Planning
  • Strong work ethic
  • DOT compliance
  • Class A commercial Driver's license
  • GPS and route planning
  • Vehicle inspection
  • Materials transport
  • Time management
  • Shipping and packaging
  • Delivery scheduling
  • Safe driving
  • Refrigerated trailers operation
  • Inbound phone calls
  • Payment processing
  • Logging call information
  • Gathering information
  • Database research
  • Product knowledge
  • Communicating with clients
  • Typing 70-90 wpm
  • Data entry
  • Answering questions
  • Cash handling
  • Customer support
  • Call control skills
  • Loading and unloading
  • Warehouse organization
  • Loading dock staging
  • Warehouse safety
  • Receiving procedures
  • Materials handling
  • Shipping and receiving
  • Forklift operation

Timeline

Truck Driver

Hirschbach Motor Lines Inc.
04.2024 - 06.2025

Truck Driver

Werner Enterprises
12.2021 - 10.2023

Call Center Representative

Teleperformance
01.2018 - 08.2020

Customer Service Representative

Walmat Supercenter
09.2013 - 11.2017

Warehouse Forklift Operator

Saratoga Potato Chip
01.2011 - 05.2013

GED -

Anthis Career Center