Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Tiffany Downer

Dallas

Summary

Results-driven Project Remodeling Specialist with a proven track record in managing multiple remodel projects. Strong skills in team leadership, operational efficiency, and customer satisfaction enhancement.

Overview

10
10
years of professional experience

Work History

Project Remodeling Specialist (Project Manager)

Walmart
Dallas
01.2024 - 01.2025
  • Managed end-to-end execution of multiple store remodel and reset projects, coordinating with internal departments, contractors and external vendors to ensure timely completion and alignment with corporate brand standards.
  • Developed and maintained project timelines task schedules, and resource plans, adjusting workflows in real time to meet aggressive deadlines.
  • Led cross-functional teams of 10-20 associates and subcontractors, providing daily direction, coaching, and onsite supervision to ensure safety, quality and productivity objectives were met.
  • Conducted site walkthroughs and pre construction assessments, identified operational needs and recommendations layout changes to improve customer flow and merchandising visibility.
  • Liaised with Walmart regional leadership and third- party vendors to ensure seamless delivery and installation of fixtures, signage, and technology upgrades.
  • Monitored projects progress and budget adherence, escalating risk or delays and implementing corrective actions to keeping projects on track.
  • Coordinated night and weekend work schedules to minimize impact on guest experience and maintain uninterrupted store operations.
  • Ensured Strict compliance with OSHA and Walmart safety standards throughout all phases of the projects.

Sales Manager

Carter’s Inc.
DFW
10.2019 - 12.2024
  • Led a team of 15+ associates, providing coaching and training to achieve monthly sales goals.
  • Developed and implemented customer service training programs, increasing customer satisfaction scores by 20%.
  • Managed day-to-day operations, including visual merchandising, inventory management, and financial reporting.
  • Achieved recognition for exceeding revenue targets through effective sales strategies.

Store Manager

Tilly’s World of Jeans
Hurst
11.2017 - 11.2019
  • Increased store sales by 25% by implementing personalized sales training programs focused on customer engagement.
  • Developed and mentored team members for internal promotions, leading to a 50% retention rate.
  • Handled escalated customer concerns, maintaining a high customer satisfaction rate.
  • Collaborated with regional management to drive promotional campaigns and community events.

General Manager

Motherhood Maternity
Portland
09.2014 - 11.2017
  • Managed operations for a high-traffic retail location and four additional leased locations within Macy’s.
  • Created and executed targeted sales plans, resulting in a 30% increase in repeat customer sales.
  • Developed customer outreach strategies using client relationship management (CRM) tools.
  • Trained and supervised staff on product knowledge, customer service, and client retention best practices.

Education

Medical Assisting Diploma -

Pioneer Pacific College
Wilsonville, OR

Skills

  • Guest services and hospitality operations
  • Event management and coordination
  • Customer service management
  • Team leadership and staff training
  • Customer satisfaction and service recovery
  • High-volume scheduling and workflow optimization
  • Upselling and revenue growth strategies
  • Promotions and sales analysis
  • POS systems expertise
  • Family-friendly experience development
  • Effective communication skills
  • Cross-department collaboration

Additional Information

Developed and facilitated training workshops focused on client retention and sales improvement., Familiar with Salesforce, POS Systems, and retail management software., Experienced in creating store-level incentives and competitions to boost employee engagement and sales.

Timeline

Project Remodeling Specialist (Project Manager)

Walmart
01.2024 - 01.2025

Sales Manager

Carter’s Inc.
10.2019 - 12.2024

Store Manager

Tilly’s World of Jeans
11.2017 - 11.2019

General Manager

Motherhood Maternity
09.2014 - 11.2017

Medical Assisting Diploma -

Pioneer Pacific College

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