Tiffany Drake

Billing Clerk

Concentrix

Daleville, IN

01.2018 - 12.2018

Processed payment via telephone and in person with focus on accuracy and efficiency.
Monitored outstanding invoices and performed collections duties.
Executed billing tasks and recorded information in company databases.
Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
Maintained clean, orderly and welcoming reception area.
Processed client rebate reconciliation, reporting and check requests.
Accomplished human resources department and organization mission by completing related results as needed.
Supported organization's goals by assuring projects aligned with mission of knowledge, information, expertise and experiences in speech and language pathology.
served as primary liaison between clients and vendors.
Prepared documents in Word and Excel.
Scanned physical files into digital records.
Typed and compiled documents, answered phones and completed paperwork for office.
Indexed, cataloged and stored physical records.
Worked with modern switchboard consoles to handle high volumes of multiple calls at once.
Improved customer retention ratings through efficient problem resolution.
Answered incoming phone calls, responded to phone calls and in-person requests, handled internal communications and greeted visitors in reception area.
Exercised discretion and interpretive judgment in frequent contacts with callers.
Acted as first point of contact to greet and welcome customers in friendly, courteous manner.
Established data entry priorities, sorted data and entered accurately
Answered multi-line phones and directed calls to proper departments.
Ensured that all calls were answered in timely manner and that all calls were forwarded to appropriate parties.
Maintained high levels of confidentiality to maintain customer confidence and protect operations.
Responded to special requests and needs.
Completed data entry, tracked resumes and maintained the applicant tracking system.
Answered and quickly redirected up to 60 calls per hours.
Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
Operated high volume multiple-call telephone switchboard console.
Maintained high levels of confidentiality while creating files, reports and records.
Created and edited documents such as correspondence, forms, reports and calendars.
Completed forms, reports, logs and records to ensure that all documentation for human resources was quickly and accurately handled.
Managed invoicing and payment processing operations.
Handled account payments and provided information regarding outstanding balances.
Answered and managed incoming and outgoing calls while recording accurate messages.
Worked successfully with different methods of data collection.
Performed clerical tasks, including answering incoming phone calls, sorting mail and sending correspondence.
Performed clerical duties, including typing, answering phones and completing forms.
Input all documents into records management system.
Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
Entered and sorted data accurately after establishing data entry priorities and procedures.