TIFFANY DRAPALA

• Reduced safety incidents by consistently emphasizing the importance of adherence to safety protocols during training sessions.
• Improved guest satisfaction by effectively training attraction team members on safety, customer service, and operational procedures.
• Contributed to higher guest retention rates through exceptional staff training that ensured guests received an engaging and enjoyable experience at each attraction.
• Enhanced employee performance through the development and implementation of comprehensive training programs for new hires and current staff.
• Led successful cross-training initiatives that enabled greater workforce flexibility in response to staffing needs across multiple attractions.
• Taught employees to identify and resolve load balancing issues on rides.
• Communicated ride safety instructions clearly to visitors.
• Provided guidance and support during critical incident debriefs following any accidents or emergency situations involving attractions personnel or guests.

Demonstrate patience and understanding while managing difficult children.

. Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher

. Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.

. Assisted teachers with classroom management and document coordination to maintain positive learning environment.

. Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.

. Monitored students on field trips by overseeing various tasks, including roll call and group movement to keep youths safe in public settings.

. Supported student learning objectives through personalized and small group assistance.

. Assist teacher with preparation of theme-based activities for the classroom.

. Provide care, protection, warm, and supportive relationships of children.

. Maintain. daily reports, incident and accidents logs.

. Teach self-help. Skills including feeding, dressing and toilet training.

. Maintain daily communication with parents regarding their child's day.

. Ability to follow through with supervisor's daily instructions.

. Implement a daily menu for serving the children nutritious snacks and meals.