TIFFANY D. SMITH
Nashville,TN
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
10
10
years of professional experience
Work History
Registration Supervisor
Vanderbilt University Medical Center
05.2022 - Current
- Responsible for meeting quarterly goals, staffing/hours per labor efficiency standards/ cost per liter (CPL) and quality key performance indicators (KPI) goals
- Created and currently run our engagement committee
- This group plans and hosts events for team members to engage and develop relationships with their team members
- We have monthly meetings to come up with ideas on how to celebrate and motivate staff
- On the board of Collaborative Care Engagement Team
- This team focuses on enhancing teamwork, collaboration, and working relationships to better impact our peers and patients
- Audit team members to ensure quality of accounts, entering errors into Reg Review Database
- Hold review meetings with each staff member every 15 days to review errors and evaluate their accuracy rates
- Accountable for the direction of all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records
Insurance Collections
Arizona Orthopedic Specialty Hospital
03.2021 - 09.2022
- Conducted analysis on AR report, reached out to insurance companies to create payment arrangements and debt payoffs
- Assisted in overseeing account management and recovery processes
- Investigated claims, determined claim needs and acted accordingly
- Wrote and filed appeals for denied claims
- Kept accurate records and reporting on collection activity
Sr Registration Specialist
Vanderbilt University Medical Center
02.2022 - 05.2022
- Created a new training program to implement for new employees throughout the department
- This program is now used with every new hire within our department
- Oversaw the work of new orientees, ensuring adherence to protocols and standards
- Served as a role model by demonstrating professionalism, effective communication, and clinical competence
Registration Specialist
Vanderbilt University Medical Center
10.2021 - 02.2022
- Responsible for the onsite registration, arrival processes, discharge and insurance validation, with occasional guidance
- Resolve issues related to registration, billing, insurance, and payment of accounts
- Continuing focus on the needs and requirements of patient, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to patient needs
Registration Specialist/ Business Office Associate
Arizona Orthopedic Specialty Hospital
02.2020 - 03.2021
- Collected demographics, insurance cards, driver's licenses, and referral/authorizations into the Cerner system
- Prepared accurate charts for clinic staff and proper billing
- Acknowledged and greeted patients and visitors in a prompt, courteous, and helpful manner
- Creating correct markup of prices on implants to create accurate invoices for vendors and accounts receivable team
- Worked closely with materials manager and vendors to ensure prompt payment of delivered materials
Teller
First Financial Bank
06.2019 - 02.2020
- Provided friendly, courteous customer service
- Greeted customers with a smile, acknowledged customers immediately
- Built customer relationships or demonstrated new sales techniques
- Managed customer documents and information in an organized, efficient, and secure manner
- Responded to customer inquiries and assists with solving customer concerns
Customer Service Representative
Advance Financial
01.2015 - 11.2019
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Accurately assisted customers with loan application to completion
- Welcomed, greeted, and assisted guests in high-traffic stores
- Maintained a deep knowledge of the designated accounts and the clients' workflow and challenges
Education
Bachelors of Science - Healthcare Administration
Austin Peay State University
Clarksville, TN12.2018
Associates of Art - Liberal Arts and Science
Austin Peay State University
Clarksville, TN05.2016
Skills
- Workload prioritization
- Motivational Skills
- Deadline Management
- Task Delegation
- Workday
- Kronos
- Cerner
- Reg Review Database
- Scheduling
- AED Heart Savers certification
Timeline
Registration Supervisor
Vanderbilt University Medical Center
05.2022 - Current
Sr Registration Specialist
Vanderbilt University Medical Center
02.2022 - 05.2022
Registration Specialist
Vanderbilt University Medical Center
10.2021 - 02.2022
Insurance Collections
Arizona Orthopedic Specialty Hospital
03.2021 - 09.2022
Registration Specialist/ Business Office Associate
Arizona Orthopedic Specialty Hospital
02.2020 - 03.2021
Teller
First Financial Bank
06.2019 - 02.2020
Customer Service Representative
Advance Financial
01.2015 - 11.2019
Associates of Art - Liberal Arts and Science
Austin Peay State University
Bachelors of Science - Healthcare Administration
Austin Peay State University
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