Tiffany Duncan
Greenville,SC
Summary
Strong leader driven by results of training and developing talent to contribute towards company success and individual growth. Open to relocating and travel.
Overview
14
14
years of professional experience
Work History
Sr. Asset Protection & Safety Manager
Lowe's Home Improvement
Greenville, SC
01.2023 - Current
- Evaluated Shrink, Safety and Operations in multiple locations.
- Collaborated with management teams to develop strategies that promote safe work practices.
- Performed regular inspections of stores to ensure adherence to company guidelines regarding safety practices.
- Coordinated efforts between multiple locations when responding to large scale incidents involving assets or property damage.
- Analyzed data from the loss prevention system to identify areas of risk or potential shrinkage.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
Asset Protection Manager
Saks Fifth Avenue
Chicago, IL
05.2021 - 10.2022
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Planned, organized and scheduled strategy collaboration with other asset protection specialists.
- Built cross-functional relationships with business partners to reduce losses.
- Decreased loss by facilitating training programs on loss prevention, policies and operations.
- Planned and launched policies and procedures to minimize asset losses.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Reported audit findings and made recommendations for correction of unsatisfactory conditions, improvements in operation and reductions in cost.
- Created and compiled safety training procedures into manuals to disseminate to staff members.
Sales Consultant
CarMax
Merrillville, IN
09.2020 - 05.2021
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Built strong working relationships with customers that resulted in repeat sales opportunities.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Worked with off-site locations to find desired items for customers.
- Tracked updates to vehicles, changing markets and customer purchasing trends.
- Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
- Completed paperwork to register vehicles and complete sales.
- Managed sales negotiations and financing options.
- Networked with remote dealers to source vehicles for customers.
Asset Protection Operations Manager
Macy's
Multi Location, IL
07.2010 - 06.2020
- Responsible for protecting Macy's profit, safety and reducing shortage.
- Built cross-functional relationships with business partners to reduce losses.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Lead, coached and developed Asset Protection staff.
- Planned, organized and scheduled strategy collaboration with other Asset Protection colleagues.
- Trained store partners and teams on effective methods to support protection of stores assets and safety.
- Managed asset protection programs for multiple stores, including strategic planning to reduce theft and fraud.
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Trained Asset Protection teams on effectively identifying, apprehending and deterring to support loss prevention initiatives and programs.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Evaluated invoices and shipping paperwork for accuracy and compliance.
Education
High School Diploma -
Crete Monee High School
Crete, IL05.1998
Skills
- Leader of small and large teams
- Builds strong partnerships within company and law enforcement
- Brand protection awareness
- Wicklander Investigation and interrogation certification
- Risk management
- CCTV systems
- Results Driven
- Training & development
- Policies and procedures implementation
- Incidents management
- Retail operations management
- Regulations and compliance management
Accomplishments
- 2021 - Reduced shortage 1.34% vs. 1.86% within 1 year.
- 2018 - Reduced shortage 1.96% vs. 2.93% within 1 year.
- 2017 - Reduced shortage 0.98% vs. 1.80% within 1 year.
- Awarded "Asset Protection Manager Rookie of the Year 2022".
- Awarded "Most Impact in Top 10 Shortage Departments 2022".
- Awarded "Asset Protection Store of The Year for North Central Region 2018".
- Awarded "Asset Protection Store of the Year for Chicago District 2018"
- Awarded "Assistant Asset Protection Supervisor of the Season for Chicago District 2017".
- Recognized as Asset Protection Detective of the Month multiple times at 3 Store locations.
- Received annual Macy's "Magic 6" District award 3 consecutive years.
Timeline
Sr. Asset Protection & Safety Manager
Lowe's Home Improvement
01.2023 - Current
Asset Protection Manager
Saks Fifth Avenue
05.2021 - 10.2022
Sales Consultant
CarMax
09.2020 - 05.2021
Asset Protection Operations Manager
Macy's
07.2010 - 06.2020
High School Diploma -
Crete Monee High School
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