Tiffany Duncan
San Francisco,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Family Engagement Program Manager
The Richmond Neighborhood Center
08.2021 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Leveraged project management processes and tools to define and execute projects.
- Defined clear targets and objectives and communicated to other team members.
Youth Workforce Assistant Program Manager
Richmond Neighborhood
08.2021 - Current
- Outreach to youth about jobs with The Richmond Neighborhood Center
- Read all interested Youth Program Assistants applications and set up interviews
- Promote safe and positive environment for one-on-one check in’s with youth
- Communicate regularly with Youth Workforce Manager
- Support students in developing skills needed to be successful in work, school and life
- Build relationships with teachers, counselors, principals, parents and family members of all participants, activity leaders and program managers
- Create workshop activities and host workshops that inform youth about finances, career exploration, self-branding in market field, how to apply for jobs, how to create resume and cover letter
- Visit youth, Youth Program Assistants, at their worksites to see if they have questions pertaining to their job position
- Assist youth with important documents before starting work; such as, Work Permit, W4/EDD tax forms, Notice of Pay, Intake Form and etc.
Recreation Leader
Community Services
04.2021 - 07.2021
- Record morning sign-in for students
- Work with kids of various ages
- Recreational activities on campus, park and during swimming
- Supervised groups of up to 30 children under age 10 from arrival through departure at end of day.
- Adhere to established procedures and well-defined standard practices
- Engaged participants in recreational activities and team-building exercises
- Developed positive relations with parents, life guards and educators
- Communicate, listen, and connect with the youth
- Keeping our space center clean
- Work with fellow employees to improve programs in any way possible
- Developed positive and productive relationships with kids, parents and staff
- Transitioned participants between activities, rest periods and field trips
Case Manager
The Hunters Point Family
07.2018 - 08.2019
- Maintained 15 clients’ records by reviewing case notes
- Visited schools to ensure clients were being compliant with education curriculums by meeting and interviewing with teachers and principles
- Held trainings for trauma youth regarding self-awareness classes along with world events education
- Evaluated physical and verbal altercations with teens
- Maintained relationships with youth to ensure goals were met during intake
- Met with Probation Officers for progress reports before court
- Assisted with walk-throughs from San Francisco Health Inspection
- Led walk-throughs with DCYF making sure certain funding was being used properly
- Maintained effective work relationships with youth parents, probation officers, lawyers and school counselors
- Appeared in front of judges as youth representative
- Located delinquent youth by using variety of resources including online database
- Provided leadership, guidance and support to youth
Program Lead
YMCA
01.2017 - 07.2018
- Ran classroom of 20 students
- Wrote proposals for Volleyball and Basketball equipment to create a safe and healthy environment for girls
- Picked up and dropped off girls to and from games
- Supervised cafeteria during lunch
- Packed snacks for field trips
- Worked closely with youth to develop growth mindset skills
Education
Bachelor of Science - African American Studies
San Francisco State University
San Francisco, CA12.2021
Skills
- Emotional Support
- Program Monitoring
- Recruiting Processes
- Information Updates
- Proficient with Microsoft Office Suite
- Experienced working with other Community Based Organizations
- Work great with teams and independently
- Punctual, reliable, honest, with positive attitude
- Able to solve difficult problems
- Administrative Support
Certification
Domestic Violence Counselor
Timeline
Family Engagement Program Manager
The Richmond Neighborhood Center
08.2021 - Current
Youth Workforce Assistant Program Manager
Richmond Neighborhood
08.2021 - Current
Recreation Leader
Community Services
04.2021 - 07.2021
Case Manager
The Hunters Point Family
07.2018 - 08.2019
Program Lead
YMCA
01.2017 - 07.2018
Bachelor of Science - African American Studies
San Francisco State University
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