Tiffany Dunlap
San Marcos,TX
Summary
Adept at elevating property values and maximizing occupancy rates, I leveraged my Multi-site property management expertise and interpersonal abilities at Valiant and MacLamar to enhance tenant satisfaction and streamline operations. My strategic approach to financial budgeting and staff management resulted in significant cost efficiencies and a positive, service-focused team culture. Experienced Residential Multi-site Property Manager with background leading daily activities for income-producing real estate. Well versed at identifying and meeting residents' needs. Successful at raising occupancy rates by securing long-term positive tenant relations and contracts to secure occupancy.
Overview
12
12
years of professional experience
Work History
Residential Property Manager
Valiant
06.2021 - Current
- Respond to tenant needs promptly and appropriately, and other support services.
- Partnered closely with management team in setting strategic goals for occupancy rates, revenue growth, and overall property enhancement.
- Ensured compliance with local laws and regulations, staying updated on changes affecting the rental market.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Developed strong relationships with local service providers to secure competitive pricing on necessary services and repairs.
- Conducted regular performance evaluations of staff, implementing corrective action when necessary and rewarding exceptional employees.
- Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
- Established preventative maintenance schedules to minimize downtime of facilities while maximizing cost efficiency.
- Enhanced property value by overseeing renovation projects and recommending improvements to common areas.
- Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
- Led staff training initiatives focusing on customer service excellence while fostering a positive work culture for property management team members.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Maximized occupancy rates by implementing effective marketing strategies and conducting property tours for potential residents.
Multi-Site Property Manager
MacLamar
10.2012 - 04.2021
- Enhanced curb appeal at all properties by coordinating regular landscaping, maintenance, and capital improvements.
- Developed strong relationships with vendors to negotiate favorable contracts for services such as maintenance, landscaping, and security.
- Increased tenant satisfaction through proactive communication, timely maintenance, and attention to detail in property management tasks.
- Managed budgets for each property effectively to minimize expenses while maintaining high-quality living environments for residents.
- Streamlined the leasing process with efficient application processing, background checks, and lease negotiations.
- Maximized occupancy rates by implementing strategic marketing plans and conducting thorough market analysis.
- Followed up on delinquent tenants and coordinated collection procedures.
- Mitigated risk by ensuring compliance with federal, state, and local regulations related to fair housing laws, safety codes, and environmental policies.
- Collaborated with ownership groups to provide accurate financial reporting and updates on property performance metrics.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Completed annual rent calculations using housing database software.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Mentored junior team members in various aspects of multi-site property management responsibilities including leasing processes, tenant relations, budgeting principles, vendor coordination activities.
- Conducted regular site visits to assess property conditions, identify potential issues or areas of improvement, and ensure adherence to company standards.
- Contributed to company growth through participation in professional organizations, networking events, and industry conferences for continued learning and development opportunities.
Education
High School Diploma -
Cedar Park High School
Cedar Park, TX06-2003
Skills
- Resident relations
- Property Inspections
- Rent collection
- Interpersonal abilities
- Maintenance Coordination
- Property Management Expertise
- Property tours and inspections
- Customer service-focused
- Financial budgeting and reporting
- Staff Management
- Maintenance knowledge
- Debt control
Timeline
Residential Property Manager
Valiant
06.2021 - Current
Multi-Site Property Manager
MacLamar
10.2012 - 04.2021
High School Diploma -
Cedar Park High School
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