TIFFANY DUNN
Chesterfield,VA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2026
2026
years of professional experience
Work History
Salon Manager
Tiny Textures
2024 - Current
- Manage salon operations, staff scheduling, and client flow.
- Handle high volumes of incoming calls and appointment booking.
- Provide conflict resolution and maintain high service standards.
- Supervise stylists and assistants to ensure efficient operations.
- Manage payments, inventory, and customer communication.
- Supervised daily salon operations, ensuring high standards of customer service and satisfaction.
- Managed scheduling and staff assignments to optimize efficiency and service delivery.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
Supervisor
Spirit Airlines
08.2019 - 08.2024
- Supervised frontline staff in check-in, gate operations, and customer service.
- Handled escalated customer issues and travel disruptions.
- Ensured TSA and airline policy compliance.
- Trained and coached employees.
- Managed documentation and shift communication.
- Supervised daily operations to ensure compliance with safety and service standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Coordinated staffing schedules to optimize resource allocation during peak travel periods.
- Conducted regular training sessions to maintain high levels of team competency and engagement.
- Resolved customer inquiries and complaints promptly to ensure satisfaction and loyalty.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Assistant Sales Manager
Acceptance Now
05.2016 - 08.2019
- Assisted customers with rental/purchase options and financing.
- Managed inbound/outbound calls for payments and account updates.
- Processed contracts and customer records.
- Resolved customer concerns and supported sales goals.
- Assisted in developing sales strategies to meet and exceed monthly targets.
- Collaborated with team members to enhance customer engagement and satisfaction.
- Fostered relationships with clients, enhancing loyalty and repeat business opportunities.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
Receptionist
Beauty by Dana Kay
11.2012 - 05.2016
- Greeted clients and managed appointment scheduling to enhance customer experience.
- Assisted in maintaining a clean and organized reception area to promote a welcoming environment.
- Handled incoming calls and inquiries, providing accurate information about services offered.
- Supported administrative tasks, including filing and data entry, to improve office efficiency.
- Managed inventory of office supplies and salon products to ensure availability for daily operations.
- Contributed to team meetings by sharing insights on client feedback and service improvements.
- Effectively managed front desk operations, ensuring a professional and welcoming environment for all visitors.
Education
GED -
Adult Career Development Center
Richmond, VA01.2012
Skills
- Customer Service & Support
- Inbound/Outbound Call Handling
- Team Leadership & Supervision
- Data Entry
- Multitasking & Time Management
- Professional Communication
- Staff management
- Decision-making skills
- Problem-solving skills
- Employee development
- Training and mentoring
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Supervisor
Spirit Airlines
08.2019 - 08.2024
Assistant Sales Manager
Acceptance Now
05.2016 - 08.2019
Receptionist
Beauty by Dana Kay
11.2012 - 05.2016
Salon Manager
Tiny Textures
2024 - Current
GED -
Adult Career Development Center
ADDITIONAL EXPERIENCE
- Owner – Custom Treats & Party Favors Business
- Richmond, VA | Present
- Create custom treats and party favors.
- Communicate with customers through calls, messages, and social media.
- Handle payments, packaging, and deadlines.