Tiffany Dunn
Customer Service
Louisville,KY
Summary
Goal-oriented Phone Scheduler dedicated to high levels of customer satisfaction and meeting aggressive business goals. Exceptional People and Phone Skills with specialized knowledge in Professional Settings and Phone Etiquette. Also, a dynamic medical professional dedicated to delivering compassionate and respectful patient care. Proven expertise in fostering strong team collaboration and effective communication to ensure seamless interactions within healthcare settings. A steadfast commitment to enhancing patient experiences drives a focus on quality and empathy in every aspect of care. Eager to contribute to a team that prioritizes patient well-being and excellence in service delivery.
Overview
29
29
years of professional experience
Work History
Patient Support Specialist
Ingenium Talent
09.2025 - 12.2025
- Facilitated patient communication, addressing inquiries and concerns to enhance satisfaction.
- Coordinated appointment scheduling, ensuring efficient utilization of resources and timely service delivery.
- Streamlined patient onboarding processes, improving efficiency and reducing wait times for new patients.
- Educated patients on treatment plans, medications, and follow-up care to promote adherence and understanding.
Sales Associate
Dillards Department Store
09.2024 - 07.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained product knowledge to assist customers in making informed purchasing decisions.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to achieve sales goals and create a positive shopping environment.
- Implemented visual merchandising standards that enhanced store presentation and attracted customer interest.
Tanning Consultant
SunTan City
02.2023 - 03.2024
- Managed inventory of tanning products, ensuring availability and quality standards were met.
- Implemented promotional strategies that increased product sales and improved overall store performance.
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Increased salon revenue through upselling tanning packages and retail products to clients.
- Fostered a welcoming atmosphere within the salon that encouraged repeat business from satisfied customers.
- Maintained clean and stocked front counter area.
- Developed loyal clientele by consistently delivering an exceptional tanning experience tailored to individual preferences.
- Informed and demonstrated how to use tanning equipment to new clients.
Delivery Driver
Amazon
06.2022 - 12.2022
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Operated delivery vehicle safely while adhering to traffic laws and company policies.
- Maintained accurate records of deliveries, including addresses and special instructions.
- Communicated effectively with dispatch and customers regarding delivery status and issues.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Front End Billing Specialist
Kentucky Eye Care
02.2022 - 07.2022
- Processed billing inquiries accurately and efficiently, ensuring timely resolution of customer issues.
- Reviewed and reconciled billing statements to maintain consistency and accuracy in financial records.
- Managed payment collections, enhancing cash flow through effective communication with clients.
- Collaborated with cross-functional teams to streamline billing processes and improve operational efficiency.
Retail Sales Associate
Stout's Ace Hardware
08.2021 - 02.2022
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Implemented merchandising strategies to optimize product placement and increase sales visibility.
Security Officer
Anschultz Entertainment Group
12.2014 - 06.2016
- The job entails one to watch the surveillance cameras placed strategically thru the building and around the outer doors of the facility.
- Making sure those are doors are locked secure during non-event days and securing the internal doors around the different concourses within the confines of the building.
- Writing up reports on patrons who attend events who may have gotten hurt by wet spills or defaulty equipment in the facility.
- Taking in Lost and Found Items
Driver Support
Enterprise Rental Car
04.2013 - 07.2015
- Wash all vehicles and make sure they are very detailed and clean from the inside out and detailing every spec of the vehicle.
- Pick up Customers who are renting vehicles from body shops as well as deliver rental vehicles to customers located at body shops.
Hostess
Longhorn Steakhouse
05.2011 - 03.2012
- Greet guests and seat them at tables or in waiting areas.
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating.
- Provide guests with menus.
- Answer telephone calls and respond to inquiries or transfer calls.
- Inform patrons of establishment specialties and features.
- Prepare staff work schedules.
- Then Moved to Nashville and continued this position there
Server
Logan's Roadhouse
04.2009 - 03.2012
- Determine where patients or patrons would like to eat their meals and help them get situated.
- Record amounts and types of special food items served to customers.
- Prepare food items, such as sandwiches, salads, soups, or beverages.
- Take food orders and relay orders to kitchens or serving counters so they can be filled.
- Place food servings on plates or trays according to orders or instructions.
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
- Remove trays and stack dishes for return to kitchen after meals are finished.
- Stock service stations with items such as ice, napkins, or straws.
- Total checks, present them to customers, and accept payment for services.
- Then moved to Nashville and continued in this position
Ticket Taker/Usher/Supervisor
Jefferson Special Police
08.1996 - 08.2009
- Obtain tickets from Patrons at events in Concert Venues, tear and give the remaining stub to the guest
- Usher the Patrons to their seats at a ticketed event (concerts & basketball games), help them find their correct seating position
- Make sure the patrons had a great time and a wonderful experience
- Supervised the ticket takers and the ushers at ball games and concerts, while ensuring the safety of the guest and the worker
Unit Secretary
Baptist Hospital East
03.2001 - 05.2006
- Answer telephones and direct calls to appropriate staff.
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Receive and route messages or documents, such as laboratory results, to appropriate staff.
- Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
- Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
- Answered the call lights of the patients who were in need of help from other staff
Education
Associate of Applied Science - Medical Assisting
Brown Mackie College
Louisville, KY06.2007
High School Diploma - Marketing / Management
Fern Creek High School
Louisville, KY06.1999
Skills
- Patient confidentiality
- Follow-up coordination
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Personal care assistance
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Verbal and written communication
Languages
English
Native or Bilingual
Timeline
Patient Support Specialist
Ingenium Talent
09.2025 - 12.2025
Sales Associate
Dillards Department Store
09.2024 - 07.2025
Tanning Consultant
SunTan City
02.2023 - 03.2024
Delivery Driver
Amazon
06.2022 - 12.2022
Front End Billing Specialist
Kentucky Eye Care
02.2022 - 07.2022
Retail Sales Associate
Stout's Ace Hardware
08.2021 - 02.2022
Security Officer
Anschultz Entertainment Group
12.2014 - 06.2016
Driver Support
Enterprise Rental Car
04.2013 - 07.2015
Hostess
Longhorn Steakhouse
05.2011 - 03.2012
Server
Logan's Roadhouse
04.2009 - 03.2012
Unit Secretary
Baptist Hospital East
03.2001 - 05.2006
Ticket Taker/Usher/Supervisor
Jefferson Special Police
08.1996 - 08.2009
High School Diploma - Marketing / Management
Fern Creek High School
Associate of Applied Science - Medical Assisting
Brown Mackie College