Tiffany Duran

Security Supervisor

Buffalo Thunder Resort Casino

Santa Fe , NM

03.2018 - 04.2024

Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
Monitored security operations to ensure compliance with established procedures and standards.
Conducted regular patrols of the premises to identify potential threats or safety hazards.
Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
Typed a Daily Shift report of call-ins, Lost and found items that had been logged.
Filed Exclusions for guests that were banned from the interior and exterior boundaries of the Casino properties.
Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
Interacted regularly with other departments within the organization to promote collaboration between teams.
Recorded required data for incident reports and files.
Provided security team leadership and contributed to on-call duties.
Secured premises and personnel by patrolling property and monitoring surveillance cameras.
Administered first aid and emergency support as needed during incidents.
Managed scheduling and deployment of security personnel across various shifts.
Maintained accurate records of security incidents and responses for compliance purposes.