Tiffany Duran
Chandler,AZ
Summary
Proven professional with a track record of enhancing operational efficiency and crisis management. Skilled in administration and event promotion, demonstrated through successful staff coordination and claims optimization. Achieved significant improvements in productivity and customer satisfaction, leveraging strong communication and organizational skills.
Overview
21
21
years of professional experience
Work History
Campus Coordinator
CCV
07.2017 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Oversaw the recruitment, training, and supervision of volunteers for various campus initiatives.
- Served as the primary liaison between the campus community and external organizations such as local businesses or non-profit organizations.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Claims Specilist
State Farm
01.2016 - 07.2017
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Demonstrated adaptability by successfully managing a diverse range of claim types, including property damage, bodily injury, liability disputes, and more.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Insurance Sales Agent
State Farm
04.2006 - 06.2009
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Title Insurance Sales Assistant
Lawyers Title Company
08.2003 - 03.2006
- Conducted thorough research of public records, ensuring accurate information was provided in title reports.
- Streamlined communication between departments for smoother workflows and increased overall efficiency.
- Organized and coordinated conferences and monthly meetings.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Education
High School Diploma -
Academy For Academic Excellance
Apple Valley, CA06-2000
Skills
- Customer service
- Administrative support
- Team building and leadership
- Office management
Timeline
Campus Coordinator
CCV
07.2017 - Current
Claims Specilist
State Farm
01.2016 - 07.2017
Insurance Sales Agent
State Farm
04.2006 - 06.2009
Title Insurance Sales Assistant
Lawyers Title Company
08.2003 - 03.2006
High School Diploma -
Academy For Academic Excellance
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