Tiffany Duran
Lakeland
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. 10+ years of experience completing projects efficiently by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in all interactions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Auto Agent
PAA Auto Core
10.2024 - Current
- Identify the customer's motive for calling and understand the customer's insurance needs
- Recommeds packages tailored to the customer with progressive and affiliated carriers.
- Share expertise and pertinent information to ensure appropriate insurance coverage
- Advocates appropriate products and services through benefits selling
- Ask for the customer's business and address objections
- Cross sell and advocate Progressive's products and services
- Utilize different approaches to ask for and close the sale
- Attends ongoing training sessions to stay current on products and carriers – applying knowledge gained to better serve customers.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
CRM Sales Consultant
Progressive
01.2024 - 10.2024
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Educated clients on available progressive products, in order to make informed decisions regarding their coverage options.
- Cross sells in progressive products
- Utilized different ways to ask for the sale and overcame objections.
- Worked with sales team to reach targets, consistently meeting or exceeding personal quotas.
Certified Dental Assistant
Family Dental Care Of South Lakeland
06.2022 - 01.2024
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment
- Educated patients by giving oral hygiene, plaque control and postoperative instructions
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns
- Managed office schedules and calendars to coordinate administrative planning and execution
Restaurant Server
Frescos
05.2017 - 06.2020
- Perform complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Use correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Suggest appropriate food and drink pairings to increase per-ticket sales
- Collect credit card, cash and gift certificate payments from customers and make proper change for cash transactions
- Keep server areas clean and stocked during service hours to increase efficiency while serving tables
- Greet new customers, discuss specials, take drink orders and build immediate positive connections with guests
Shift Leader
Little Caesars Pizza
09.2011 - 05.2017
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
- Maintained clean and organized appearance for all restaurant areas to attract and retain customers
- Addressed guest complaints and resolved issues to promote satisfaction
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding crosscontamination while maintaining food safety guidelines
Phlebotomist
Watson Clinic, LLC
08.2015 - 02.2016
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Logged patient information and recorded results into system
- Accurately labeled vacutainer tubes with patient name, date and time of collection
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
- Stocked phlebotomy cart or carrier with appropriate supplies
- Organized daily work based on collection priority
Crew Member
Dunkin' Donuts
03.2008 - 09.2011
- Performed shift change tasks each day to keep store efficient and neat
- Promoted customer loyalty by efficiently handling food and service complaints
- Operated as full-service food provider by taking orders, preparing meals and collecting payments
- Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons
- Greeted customers, offered assistance and provided knowledgeable support
- Processed payments and counted change to complete transactions
Education
Associate of Arts - Business
Polk State College
Lakeland, FL05-2026
Dental Assisting -
Traviss Technical College
06.2020
Skills
- Progressive product and service knowledge
- Consultative sales
- Complaint resolution
- Data entry
- Computer proficient
- Money handling abilities
- Medical terminology knowledge
- Creative problem solving
- Customer service and care
Certification
- Certified Dental Assistant
- Certified Dental Radiographer
- CPR certified
Timeline
Auto Agent
PAA Auto Core
10.2024 - Current
CRM Sales Consultant
Progressive
01.2024 - 10.2024
Certified Dental Assistant
Family Dental Care Of South Lakeland
06.2022 - 01.2024
Restaurant Server
Frescos
05.2017 - 06.2020
Phlebotomist
Watson Clinic, LLC
08.2015 - 02.2016
Shift Leader
Little Caesars Pizza
09.2011 - 05.2017
Crew Member
Dunkin' Donuts
03.2008 - 09.2011
Dental Assisting -
Traviss Technical College
- Certified Dental Assistant
- Certified Dental Radiographer
- CPR certified
Associate of Arts - Business
Polk State College
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