Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Dutra

Los Gatos,CA

Summary

Dynamic bartender with extensive experience at Harrah's Casino, recognized for enhancing customer satisfaction through exceptional service and innovative cocktail creation. A strong multitasker and team player, I excel in responsible alcohol service and memory retention, fostering loyal clientele and consistently receiving positive feedback.

Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Bartender/Bar Manager

The Grandview Steakhouse
05.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender

The Office Bar & Lounge
01.2021 - 08.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Bartender

Branham Lounge
01.2018 - 02.2021
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Helped the business during covid times by meeting with heath inspectors, fire marshalls, and keeping up to date on changing regulations.

Bartender

Harrah's Casino
03.2011 - 06.2017
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Served high customer volumes during special events, nights, and weekends.

Bartender

The Brittania Arms Almaden
01.2007 - 01.2011
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Remembered customers names, preferences, orders,and created lifelong relationships, fostering loyalty with patrons

Education

Business

Cabrillo College
Aptos, CA

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Engaging personality
  • Responsible alcohol service
  • Customer service expertise
  • Payment processing
  • Memory retention
  • Service-oriented mindset
  • Suggestive selling
  • Health codes compliance
  • ABC standards

Certification

I have stayed current with my Serve Safe certification, Sexual Harrasment training, and my Safe Alcohol Service training

Timeline

Bartender/Bar Manager

The Grandview Steakhouse
05.2024 - Current

Bartender

The Office Bar & Lounge
01.2021 - 08.2023

Bartender

Branham Lounge
01.2018 - 02.2021

Bartender

Harrah's Casino
03.2011 - 06.2017

Bartender

The Brittania Arms Almaden
01.2007 - 01.2011

Business

Cabrillo College

Similar Profiles

CREATE PROFILE
Tiffany Dutra