Tiffany Earls
Houston,TX
Summary
Solution Focused Customer Service Leader with 16 years of extensive experience in the supply chain industry. Highly effective at diving into customer problems to identify reasonable solutions. Demonstrated strengths include training new team members to deliver on the company’s mission, critical thinking, office management, and excellent customer acumen. Eagerly seeking an opportunity to join your company and assist with the company mission to deliver excellent results. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
19
19
years of professional experience
Work History
Onboarding Manager/Business Compliance
Recycle Track Systems
New York, NY
07.2021 - Current
- Oversaw necessary onboarding activities, addressing questions to speed up process.
- Reviewed and updated new client onboarding workflows to drive improvements.
- Respond promptly to the Account Manager’s request for assistance with onboarding new clients, service changes, price increases, cancellations, and hauler/equipment changes.
- Prepare daily sales table/report as tasks are completed to keep track of all changes to customer accounts.
- Build and maintain relationships with hauler partners and other vendors through continuous communication.
- Identify opportunities for process improvement and work closely with the VP of Business Compliance, Operations Specialist, and CFO to create an ever-improving customer experience.
- Assist AP with invoicing challenges to ensure payments are issued to our hauler partners in a timely manner.
- Work closely with the Ops team to ensure there are no outstanding equipment issues with vendor/hauler accounts.
- Ensure vendor/hauler contracts are added into Dynamics for internal use.
- Collaborate with Growth Leaders on a seamless handoff from contract signing to onboarding and through the launch processes.
- Unblock accounts to assist A/P with final invoice processing for cancelled/deactivated accounts.
- Assist the team with major projects as needed to ensure client issues/concerns are addressed in a timely manner.
VPT Analyst (Profit Management)
Ben E. Keith - Gulf Coast Division
Missouri City, TX
07.2020 - 07.2021
- Resolved client issues by delivering excellent customer service and maintaining a positive attitude to build loyalty.
- Utilized technology to engage customers, identify needs and present solutions.
- Respond promptly to customer requests for assistance with expediting orders, credit requests, product information, and issue resolution via telephone or email.
- Implement price changes and customer rebates in a timely manner.
- Conduct annual price changes at the customer's request to align with inflation increases.
- Completed special projects under manager guidance.
- Liaised with management to learn and align company's strategies and values.
ChefEx Specialist
Sysco Shared Business Services
Cypress, TX
01.2008 - 06.2020
- Coordinated efforts with appropriate departments and personnel to promote customer satisfaction.
- Established accounts for new customers and updated existing accounts with current demographic and order information.
- Received, prioritized and responded to multiple points of customer communication.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
- Handled spirited customer conversations and alleviated disputes using appropriate communication skills and conflict resolution techniques.
- Recommended and implemented solutions based on issue analysis and business implications.
- Assist with interviewing, training & developing new associates for ChefEx Administrative Team.
- Respond promptly to customer requests for assistance with expediting orders, credit requests, product information, and issue resolution via telephone or email.
- Manage new and existing vendor product lines.
- Prepare daily, monthly, and weekly reports to assist with reconciling FedEx claims promptly.
- Responsible for creating and maintaining accurate pricing in various systems.
- Review potential new vendor product lines & organize meetings/tastings to determine if the item should be in the program.
- Trusted information source for expert level product knowledge and advice for operating companies, customers and suppliers.
- Seek out every opportunity to expand knowledge of products and business for personal and/or career development.
- Conduct conference calls and meetings, initiate vendor proposal, and contracts.
Merchandising Admin Customer Service
Sysco Corporation
Houston, TX
05.2006 - 01.2008
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Responsible for recording customer issues into Remedy Management System and actively search for resolutions while documenting all work progress.
- Filed all carrier damage claims and received carrier checks to ensure the company received the proper credit for issues with drop shipments.
- Partnered with internal department contacts and/or suppliers to resolve operating company order issues.
- Team contributor to the development of new ideas that expounded on creating better processes and efficiency.
Accounts Payable Customer Service
Sysco Corporation
Houston, TX
05.2004 - 05.2006
- Worked with vendors to reconcile aging statements and respond to email inquiries.
- Resolved various invoice issues driving on time entry and payment.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Provided telephone coverage to the Customer Service Area as well as received and routed faxes to the correct CSR.
- Assisted suppliers with backup, deductions, invoicing/billing questions, or general concerns.
- Mailed correspondence to suppliers concerning any outstanding customer service issues.
Education
Houston Community College
01.1997
Skills
- Confidential Document Control
- Management Support
- Cross-Functional Collaboration
- Leadership Training and Development
- Policy Improvement Recommendations
- Compliance
- Creative Problem Solver
- Customer Service Focused
- Procurement
- Communication
- Planning & Reporting
- Policy & Procedures
- Attention to Detail
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Onboarding Manager/Business Compliance
Recycle Track Systems
07.2021 - Current
VPT Analyst (Profit Management)
Ben E. Keith - Gulf Coast Division
07.2020 - 07.2021
ChefEx Specialist
Sysco Shared Business Services
01.2008 - 06.2020
Merchandising Admin Customer Service
Sysco Corporation
05.2006 - 01.2008
Accounts Payable Customer Service
Sysco Corporation
05.2004 - 05.2006
Houston Community College
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