Tiffany Earls
Houston,TX
Summary
With over 20 years of experience, developed a strong foundation in operations, onboarding, and business compliance. Excelled in client onboarding, process improvement, and maintaining vendor relationships at Recycle Track Systems. Eager to leverage expertise in customer retention and service solutions as an Onboarding Specialist.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Accounting Assistant
Randstad Employment Service
09.2024 - Current
- Managed the processing of vendor invoices, including distribution for approval and payment, and uploading to customer payment portals such as Ariba, Actian, Coupa, ServiceChannel and Maximo
- Collaborated with project managers to guarantee prompt billing for labor, equipment, rentals, and materials associated with completed jobs
- Facilitated customer communications to follow up on open receivables and address purchase order discrepancies, contributing to efficient monthly closing procedures and accurate financial records
- Processed time/material & lump sum billings per occurrence or monthly depending on customer preferences
Accounting Assistant
Meador Staffing Services
02.2024 - 09.2024
- Managed the processing of vendor invoices, including distribution for approval and payment, and uploading to customer payment portals such as Ariba, Actian, Coupa, ServiceChannel and Maximo
- Collaborated with project managers to guarantee prompt billing for labor, equipment, rentals, and materials associated with completed jobs
- Facilitated customer communications to follow up on open receivables and address purchase order discrepancies, contributing to efficient monthly closing procedures and accurate financial records
- Processed time/material & lump sum billings per occurrence or monthly depending on customer preferences
Centralized Solution Specialist (remote)
Recycle Track Systems
11.2023 - 02.2024
- Managed a portfolio exceeding $500K, securing a95% customer retention rate by fostering strong client relationships and providing tailored service solutions
- Generated over50 new business opportunities and successfully closed15 deals, expanding services within the existing customer base through proactive engagement and needs assessment
- Resolved90% of customer concerns in Dynamics within a24-hour timeframe and provided expert guidance on waste and recycling technology, diversion strategies, and compliance with local regulations
Operations Onboarding Manager/Business Compliance (remote)
Recycle Track Systems
07.2021 - 11.2023
- Coordinated with the Account Manager to facilitate the onboarding of new clients, manage service alterations, and oversee the transition of hauler and equipment arrangements
- Developed a daily sales report to monitor and document changes in customer accounts, enhancing the tracking of client activity and operational efficiency
- Collaborated with the VP of Business Compliance, Operations Specialist, and CFO to identify and execute process enhancements, improving operational workflows and vendor relations
VPT Analyst - Profit Management
Ben E. Keith
07.2020 - 07.2021
- Managed and resolved client issues, fostering strong customer relationships and ensuring prompt responses to requests for assistance through phone and email
- Administered price adjustments and customer rebates, ensuring timely execution in accordance with annual inflation alignment requests
- Collaborated on special projects as directed by management, contributing to the alignment of business strategies and organizational values
ChefEx Specialist
Sysco Shared Business Services
01.2008 - 06.2020
- Led and trained a sales team, enhancing their efficiency in handling customer requests and expediting orders, credit requests, and product issues through various communication channels
- Initiated an annual audit process that adjusted freight rates for over6000 items from120 suppliers, aligning shipping expenses with product pricing
- Revised sales policies and contributed recommendations that consistently grew business profits over an eight-year period
- Identified and integrated new vendors into the product line, contributing to a notable20% sales increase in the final quarter of2019
Merchandising Admin Customer Service
Sysco Corporation
05.2006 - 01.2008
- Provided customer support by handling inquiries and maintaining detailed records, enhancing business communication and ensuring accurate project coordination
- Collaborated with internal teams and suppliers to address order issues and implemented process improvements, contributing to operational efficiency
Accounts Payable Customer Service
Sysco Corporation
05.2004 - 05.2006
- Managed timely reconciliation of aging statements and efficiently addressed email inquiries from vendors, ensuring invoice discrepancies were resolved and payments were processed according to schedule
- Delivered customer service support by handling telephone inquiries, directing faxes appropriately, and assisting suppliers with transactional documentation and billing queries
Education
Bachelor Of Business Administration - Business Management
Houston Community College
Houston, TXSkills
- Confidential Document Control
- Management Support
- Cross-Functional Collaboration
- Leadership Training and Development
- Conflict Resolution
- Compliance
- Inventory Management/Planning
- Professional Skills
- Customer Service Focused
- Procurement
- SAP
- AS400
- Communication
- Planning & Reporting
- Policy & Procedures
- Attention to Detail
- Purchase Orders
- Recalls
Certification
Transportation Worker Identity Card (TWIC)
Timeline
Accounting Assistant
Randstad Employment Service
09.2024 - Current
Accounting Assistant
Meador Staffing Services
02.2024 - 09.2024
Centralized Solution Specialist (remote)
Recycle Track Systems
11.2023 - 02.2024
Operations Onboarding Manager/Business Compliance (remote)
Recycle Track Systems
07.2021 - 11.2023
VPT Analyst - Profit Management
Ben E. Keith
07.2020 - 07.2021
ChefEx Specialist
Sysco Shared Business Services
01.2008 - 06.2020
Merchandising Admin Customer Service
Sysco Corporation
05.2006 - 01.2008
Accounts Payable Customer Service
Sysco Corporation
05.2004 - 05.2006
Bachelor Of Business Administration - Business Management
Houston Community College
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